Suddenly Unable to Log-in to Webmail
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Suddenly Unable to Log-in to Webmail
Suddenly Unable to Log-in to Webmail
12-12-2012 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Till today I was able to log-in to webmail, while some users were having issues. Suddenly I am experiencing problems to log-in to the Round-cube webmail.
Are any other users having problems?
Chandu.
Re: Suddenly Unable to Log-in to Webmail
12-12-2012 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just tried logging into my account without difficulty.
Re: Suddenly Unable to Log-in to Webmail
12-12-2012 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We can't see any issues with the webmail platform and we're able to log into our mailboxes fine.
Let me know via PM if you like which mailbox it is and I'll see if we're able to replicate the problem.
Adam
Re: Suddenly Unable to Log-in to Webmail
12-12-2012 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Chandu.
Re: Suddenly Unable to Log-in to Webmail
14-12-2012 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since this morning I have been unable to log on to the mail server mail.plus.net with my email program [Thunderbird portable running in Dropbox across several platforms and connections] telling me password rejected by mail server. I assumed it was me and fiddled but with no success, the penny has just now dropped and I tried to log in to webmail to check things that way but can't I do that either!
I have another account with you [this username with 3 on the end] and it all works ok!
Could someone see if anything needs a prod with a sharp anywhere as I don't "think" it's me [famous last words]!
Any help will be greatly appreciated.
Bob.
Re: Suddenly Unable to Log-in to Webmail
14-12-2012 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet staff are unlikely to be here again until Monday so I suggest contacting the CSC on 0800 432 0200 if you continue to have problems.
David
Re: Suddenly Unable to Log-in to Webmail
14-12-2012 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like a phone call is needed tomorrow!
Thanks for the suggestion.
Bob.
Re: Suddenly Unable to Log-in to Webmail
16-12-2012 11:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have scanned the appropriate pc [but not too thouroughly yet] and have found nothing of interest, does anyone please have any knowledge of this as Googling implies it is becoming a bit of a large problem at the moment for a lot of people. It would be interesting if Plusnet could confirm that the problem files were uploaded or modified from my machine or an IP address allocated to me at the time.
Re: Suddenly Unable to Log-in to Webmail
17-12-2012 1:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Suddenly Unable to Log-in to Webmail
17-12-2012 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not too sure what you mean but the site is hosted by Plusnet on their servers and it was uploaded from my machine a few weeks ago. The back up copy on my machine is ok. previous to the new upload Google blocked the site as infected but after deletion and reupload it was happy. Needless to say I do not know if it is the same problem again, if it is where is it comng from?
Is there any way I can find out if the problem is my machine hacked or Plusnet's server hacked?
Perhaps Plusnet could put in their 5 pence worth please, I would be very interested to know what information they may hold as I'm a bit lost!
I am using quite an old version of WS_FTP pro for uploading which has been ok for years as far as I know, Microsoft Security Essentials scans it and is happy. There is also a copy of Core FTP on a laptop that has been used once I think, it's also having a thourough scan at the moment, and has just now been passed fit by Avast!
Re: Suddenly Unable to Log-in to Webmail
17-12-2012 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just to confirm, the file was injected onto homepages due to a vulnerability in your website's code. It shouldn't have infected anything on your home PC but it's always wise to check.
If you re-upload the same code we'd recommend changing any passwords in there before you do so just in case.
Hope that helps.
Re: Suddenly Unable to Log-in to Webmail
17-12-2012 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply, long time no converse, glad you're still about.
That's good news for my end hopefully. My knowledge of websites is very little so I am wondering about "vulnerability in code". I had assumed there was some kind of anti virus barrier at your end, if not could you suggest how I can change anything to stop this happening again please. Can I add antivirus or firewalls to the web pages from my end?
I know, you will now post me a link to "website design and security for dummies!!" Yes please!
Regards, Bob.
Re: Suddenly Unable to Log-in to Webmail
17-12-2012 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If that JavaScript comes from a third party is a later version available that might have had that vulnerability fixed? And if passwords are included changing them would be appropriate.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Suddenly Unable to Log-in to Webmail