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Strange emails some not sending

Posts: 1
Registered: ‎18-12-2020

Strange emails some not sending

Sending problems, Sending from outlook 2007 sometimes does not work.

two email samples, I am not giving the actual addresses

1. sends from outlook ok every time received ok

2.  sends ok from plusnet web mail but not from outlook. Did until recently and did once or twice since but no more. Messages not received

No send error messages, they seem to have been sent but disappear.

Send via gmail both ok , the are received every time

Outlook settings  incoming 110  out 587  no SSL (995 in does not seem to work)

I cannot see what is happening here any ideas?

My problem is that I dont know if this happening to other emails I think I have sent


Posts: 22,979
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Strange emails some not sending


A warm welcome to the forums.

I suspect that you have not resolved this issue.  Outlook is way out of date and well past its best before date.

Specifically OL2007 does not support TLS encryption and SSL has fallen out of favour because of security concerns.  The usual encryption for the POP3 server on port 995 is SSL/TLS which allows TLS to be negotiated ... OL2007 does not offer that option.

Have you set encryption on the SMTP server (port 587 with STARTTLS)?

Are you authenticating with the SMTP server (use the same authentication details as the inbound server)?


You have not disclosed that target domain - some email providers have become really prissy over security on inbound emails - it is possible that they are rejecting receipt of your email because the submission (a) was not authenticated and / or (b) was not done over an encrypted link.

It would be wise to invest in a maintained version of outlook, or switch to one of another (free ?) email client.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.