Strange emails some not sending
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Strange emails some not sending
18-12-2020 5:51 PM
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Sending problems, Sending from outlook 2007 sometimes does not work.
two email samples, I am not giving the actual addresses
1. xxx@yyy.co.uk sends from outlook ok every time received ok
2. abc@yyy.co.uk sends ok from plusnet web mail but not from outlook. Did until recently and did once or twice since but no more. Messages not received
No send error messages, they seem to have been sent but disappear.
Send via gmail both ok , the are received every time
Outlook settings incoming 110 out 587 no SSL (995 in does not seem to work)
I cannot see what is happening here any ideas?
My problem is that I dont know if this happening to other emails I think I have sent
Chris
Re: Strange emails some not sending
20-01-2021 6:22 PM
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Hi,
A warm welcome to the forums.
I suspect that you have not resolved this issue. Outlook is way out of date and well past its best before date.
Specifically OL2007 does not support TLS encryption and SSL has fallen out of favour because of security concerns. The usual encryption for the POP3 server on port 995 is SSL/TLS which allows TLS to be negotiated ... OL2007 does not offer that option.
Have you set encryption on the SMTP server (port 587 with STARTTLS)?
Are you authenticating with the SMTP server (use the same authentication details as the inbound server)?
You have not disclosed that target domain yyy.co.uk - some email providers have become really prissy over security on inbound emails - it is possible that they are rejecting receipt of your email because the submission (a) was not authenticated and / or (b) was not done over an encrypted link.
It would be wise to invest in a maintained version of outlook, or switch to one of another (free ?) email client.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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