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Stampy mail issue (was Re: webmail emptied??)

Stampy
Newbie
Posts: 8
Thanks: 1
Registered: 31-03-2011

Stampy mail issue (was Re: webmail emptied??)

Jumping into this thread as having problems with MY Plusnet emails as well.
Just reinstalled my laptop and have put my email settings back (they are correct), but am not getting ANY emails...   However, they ARE going to my Android phone.
I'm set up so that my HOME computer will download the emails and then delete them off the server - but I've been away for a week (am currently travelling home)
Logged into Webmail - nothing.
However - I did get this email (on my phone) about 20 minutes ago
Quote
Username: yesfan
You are receiving this message as your mailbox has not been accessed since:
2015-02-01 01:35:32
We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.
To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/
We will only keep archived email for a limited period of time, after which it will be permanently deleted.
Kind regards,
Plusnet customer support

Which is wierd, because my computer will download DAILY all the emails!!!

Any ideas?
adie:green changed topic title
3 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Stampy mail issue (was Re: webmail emptied??)

mod:note
split topic for better visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Stampy
Newbie
Posts: 8
Thanks: 1
Registered: 31-03-2011

Re: Stampy mail issue (was Re: webmail emptied??)

Wasnt too sure if the problem was related - thanks for splitting anyway.
However, suddenly everything seems to be working again!!!!
adie:quote
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Stampy mail issue (was Re: webmail emptied??)

that's good at least Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'