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Spam filter needs an overhaul.

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jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Spam filter needs an overhaul.

I can only work on the last fortnights email, as I clear out my 'DELETED' folder usually weekly, but forgot last week.

ALL emails from the following valid senders are being tagged 'SPAM' - fortunately I have 'reject spam' set to off, otherwise I would have lost important information.

The Solar Centre.

Apple

Music Magpie

Flowercard

Acronis

Patisserie Valerie.

Any chance someone can check why this is happening please. These are ALL valid senders!!

John
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 377
Thanks: 131
Fixes: 22
Registered: ‎06-08-2018

Re: Spam filter needs an overhaul.

Hi @jab1,

 

I can only assume the filter is picking something up from mail and getting confused thinking it's spam. Would it be possible to provide a copy of the headers? In the meantime it might be worth adding some of those senders to your 'approved list'.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Spam filter needs an overhaul.

@JOLO I will provide headers from one each of those senders sometime this week - a tad busy at the moment.

Also an additional sender (but only on one email from a non-standard 'sender - the bit before the '@') and that was NatWest!!

John
Plusnet Help Team
Plusnet Help Team
Posts: 645
Thanks: 173
Fixes: 26
Registered: ‎11-01-2018

Re: Spam filter needs an overhaul.

 

No worries, @jab1

 

Just send us the headers across when you get the opportunity.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Spam filter needs an overhaul.

@JOLO, @RandallFlagg How much of the header do you need? Thunderbird (my email client), has a problem with displaying them when they are long.

John
Plusnet Help Team
Plusnet Help Team
Posts: 645
Thanks: 173
Fixes: 26
Registered: ‎11-01-2018

Re: Spam filter needs an overhaul.

 

Hi @jab1

 

Ideally as much as possible.

 

I've included an example below - the dark green area is the authentication section which relates to spam, so definitely that section if you have it.

 

Thanks

 

Dave

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Spam filter needs an overhaul.

Cheers, @RandallFlagg - I'll have a go in the next couple of days.

John
jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Spam filter needs an overhaul.


@RandallFlagg wrote:

 

Hi @jab1

 

Ideally as much as possible.

 

I've included an example below - the dark green area is the authentication section which relates to spam, so definitely that section if you have it.

 

Thanks

 

Dave

 


Sorry for the long reply, but you did ask.Smiley The senders, in order are: Patisserie Valerie, Acronis, Flowercard,,MusicMagpie, ,Apple, eBay, and The Solar Centre,

From - Thu Nov 29 08:20:51 2018
X-Account-Key: account4
X-UIDL: UID17169-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: <agent@cakeclub.patisserie-valerie.co.uk>
Envelope-to:.plus.com
Delivery-date: Wed, 28 Nov 2018 22:16:32 +0000
Received: from [212.159.8.109] (helo=avasin15.plus.net)
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X-BV-Spam-Flag: Yes
X-IPAS: Level1
X-CM-Score: 100.00
X-CNFS-Analysis: v=2.3 cv=bbtFrtHB c=1 sm=1 tr=0 b=1 p=mMwfmQdVGsxSoVno:21
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DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=pureresponse; d=cakeclub.patisserie
From - Fri Nov 23 16:09:31 2018
X-Account-Key: account4
X-UIDL: UID17110-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: <suite17@xpressus.emsmtp.us>
Envelope-to:xxx.plus.com
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X-CM-Score: 100.00
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From - Tue Nov 13 17:11:00 2018
X-Account-Key: account4
X-UIDL: UID17001-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: <bounce-mc.us19_101262506.54529-xxx.plus.com@mail198.atl121.mcsv.net>
Envelope-to: xxx.plus.com
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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=k1; d=mailchimpapp.net;

 

From - Tue Nov 20 18:22:23 2018
X-Account-Key: account4
X-UIDL: UID17068-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: <4adbs16had4uk9mmms0wny40n2q6hqg7-b@e-musicmagpie.co.uk>
Envelope-to: xxx.plus.com
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X-Antivirus: Avast (VPS 181120-4, 20/11/2018), Inbound message
X-Antivirus-Status: Clean

 

From - Mon Nov 26 08:32:17 2018
X-Account-Key: account4
X-UIDL: UID17126-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: <news_europe@insideapple.apple.com>
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X-IPAS: Level1
X-CM-Score: 100.00
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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
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From - Mon Nov 19 16:06:45 2018
X-Account-Key: account4
X-UIDL: UID17055-1329127561
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys: shopping                                                                        
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X-IPAS: Level4
X-CM-Score: 97.00
X-CNFS-Analysis: v=2.3 cv=A9dCwZeG c=1 sm=1 tr=0 p=SGfKrGSrBXMA:10
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John
Plusnet Help Team
Plusnet Help Team
Posts: 4,511
Thanks: 1,026
Fixes: 201
Registered: ‎25-03-2015

Re: Spam filter needs an overhaul.

Thanks for the headers @jab1, I've passed these over to a colleague on our products team so we can investigate this further as initial checks on the headers don't seem to be flagging them up as spam.

 

I'll aim to get back to you as soon as possible once I receive an update.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,511
Thanks: 1,026
Fixes: 201
Registered: ‎25-03-2015

Re: Spam filter needs an overhaul.

Fix

Thanks for your patience, I've had a response advising the following in regards to these headers:

I’ve only had a quick look at the headers in the post, but all of them have a positive hit in the X-CNFS-Analysis header string. It’s possible that they’ve since been marked as not-spam by the Cloudmark community as a whole, which means that whilst it was spammy at the time it’s no longer considered to be spam.

This is the expected behaviour, and if a customer thinks something is being incorrectly marked then they can either forward it to the not spam address as an attachment or raise a ticket and we can then query it further with Cloudmark via the appropriate channels.

If using webmail, you should be able to mark as spam/not spam when selecting an email, however the email address (and the mark as spam variant) my colleague referred to is:

spam@spamtraining.plus.com - Emails which are spam but not correctly tagged

notspam@spamtraining.plus.com - Emails tagged as spam which are not

In both cases the message in question should be forwarded as an attachment.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Spam filter needs an overhaul.

@HarryB Thanks for your response and the information.

Sorry, I DON'T use webmail, never have and never will, I find it too clunky.Smiley

I will bear those two email adresses in mind, but I only raised the initial query as I knew those senders were 100% genuine, and as I was receiving quite a bit of mail from them at the time, they stood out.

Your response is marked as the fix.Thumbs Up

John
Plusnet Help Team
Plusnet Help Team
Posts: 10,054
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: Spam filter needs an overhaul.

Happy to hear that helped out.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team