Showing results for 
Search instead for 
Did you mean: 

Spam email sent to me by Plusnet

Seasoned Hero
Posts: 26,786
Thanks: 969
Fixes: 10
Registered: ‎10-04-2007

Spam email sent to me by Plusnet

This email was received in my spam mailbox:
Dear Plusnet Customer,
You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.
The mail was sent to you from:
*      "Halifax Bank Plc."<>
The subject line of the mail received was:
*      Activity verification !!
In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to containing the following information;
----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: <removed>
Message-Id: <removed>
To: %TO%
----------------------- SUPPORT INFORMATION ----------------------
It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.
Kind Regards,
Customer Support.

So the spam detection system thinks that the emails created by the virus detection are spam! Surely that's not right.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 16,744
Thanks: 848
Fixes: 216
Registered: ‎27-04-2007

Re: Spam email sent to me by Plusnet

Sorry about that jelv, I'll make the appropriate people aware. As you know we're changing our anti-spam platform very soon anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team