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Spam False Positive even though in my white list

minkey
Grafter
Posts: 386
Registered: ‎22-07-2007

Spam False Positive even though in my white list

Hi
I have been getting an increase in false positives over the few weeks so have been putting the email addresses in my spam white list. Today I got an email from Homebase but it still went in my spam folder. I have my spam settings set to the least aggressive.
Why is it still being identified as spam?
The message header is as follows (modified for security):

Return-path: <gbounce-6127609192-719690083009841@bounce.homebaselife.com>
Envelope-to: hb@
Delivery-date: Thu, 18 Nov 2010 13:25:18 +0000
Received: from [212.159.7.39] (helo=mx.ptn-ipin04.plus.net)
 by pih-inmx01.plus.net with esmtp (PlusNet MXCore v2.00) id 1PJ4UH-000135-Iv
 for hb@; Thu, 18 Nov 2010 13:25:17 +0000
Received-SPF: None identity=pra; client-ip=195.140.184.175;
 receiver=mx.ptn-ipin04.plus.net;
 envelope-from="gbounce-61276091921290083009841@bounce.homebaselife.com";
 x-sender="homebase@homebaselife.com";
 x-conformance=sidf_compatible
Received-SPF: Pass identity=mailfrom; client-ip=195.140.184.175;
 receiver=mx.ptn-ipin04.plus.net;
 envelope-from="gbounce-6127609192-7196290083009841@bounce.homebaselife.com";
 x-sender="gbounce-6127609198-1290083009841@bounce.homebaselife.com";
 x-conformance=sidf_compatible
Received-SPF: Pass identity=helo; client-ip=195.140.184.175;
 receiver=mx.ptn-ipin04.plus.net;
 envelope-from="gbounce-61276-1290083009841@bounce.homebaselife.com";
 x-sender="postmaster@unusseptemquinque.epsilon.ec-cluster.com";
 x-conformance=sidf_compatible
X-SBRS: 1.8
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AuD9AHK45EzDjLivdmdsb2JhbAANgScBRZJYhXcBhD2DYAEXIgMfkwOcK4EsjQoF
X-IPAS: Level1
X-IronPort-AV: E=McAfee;i="5100,188,6170"; a="86993062"
X-IronPort-AV: E=Sophos;i="4.59,217,1288569600";
  d="scan'208,217";a="86993062"
Received: from unusseptemquinque.epsilon.ec-cluster.com ([195.140.184.175])
 by mx.ptn-ipin04.plus.net with ESMTP; 18 Nov 2010 13:25:15 +0000
Received: from app42.muc.ec-messenger.com (app42.muc.domeus.com [172.16.8.72])
by mta25-1.muc.ec-messenger.com (READY) with ESMTP id DECE520082076
for <hb@>; Thu, 18 Nov 2010 13:23:29 +0100 (CET)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=homebaselife.com;
s=ecm1; t=1290083010;
bh=1vtRd9qizX+zu1W0yr73doPWUaTsifsq0BGhaiPxmtg=;
h=Date:From:Reply-To:To:Message-ID:Subject:MIME-Version:
Content-Type:List-Unsubscribe;
b=FAg/hrJBtmj90FxR/h+AbpMDsW8tfdVroNCLj
TNDVpQb8+619fp1TLXo8YiBTL3n4mynKj5qQXM5
rNPrTmnD7D4WpMmre9Wwz3nhEl1Xw4XhRV22PKOU=
Date: Thu, 18 Nov 2010 13:23:29 +0100 (CET)
From: Homebase <homebase@homebaselife.com>
Reply-To: homebase-reply@homebaselife.com
To: Jeffrey Poole <hb@>
Message-ID: <850895236.55975661290083009841@ecmessenger>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_2214087_1169478632.1290083009839"
X-eC-messenger-mid: 750030778
X-eC-messenger-cid: 7196
X-eC-messenger-token: cejrgaI2tc7xig
List-Unsubscribe: <mailto:listunsubscribe-700006685609192@homebaselife.com>
X-eC-messenger-sender-domain: bounce.homebaselife.com
X-Mailer: eC-Messenger Build 6.00.106
X-eC-messenger-email: hb@
X-pn-pstn: Spam 1
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: [-SPAM-] =?UTF-8?Q?20%_off_ALL_furniture_starts_today_=E2=80=93_for_3_days_only?=

4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Spam False Positive even though in my white list

I suggest you remove your email address from your post
minkey
Grafter
Posts: 386
Registered: ‎22-07-2007

Re: Spam False Positive even though in my white list

Thanks Oldjim  Wink I must have checked that 100 times for my email address and still missed one!
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: Spam False Positive even though in my white list

What exactly did you add to the whitelist?
Based on the message envelope of the bounce, the domain has been changed.
The envelope was bounce-61276091921290083009841@bounce.homebaselife.com, so add bounce.homebaselife.com to the whitelist.
minkey
Grafter
Posts: 386
Registered: ‎22-07-2007

Re: Spam False Positive even though in my white list

I had homebase@homebaselife.com in my whitelist.
I have now amended it to 'bounce.homebaselife.com' and 'homebaselife.com' to see if that cures it.
Thanks
Jeff