Some Emails not being received
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Some Emails not being received
16-03-2020 4:32 PM
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Hi,
I recently changed the email address on some of the websites I use to my username@ic24.net email address, but I have noticed that I am not receiving emails from certain companies.
Some of these are from prominent companies such as British Gas.
I cannot see anything in the webmail settings that will allow me to add addresses from a 'safe sender' list or such.
So is there anything that can be done because it appears genuine emails are being filtered out and I end up not receiving them.
Thanks
Re: Some Emails not being received
16-03-2020 4:48 PM
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Seeing as Madasafish disappeared over 4 years ago maybe it's time to move forward, not back?
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Some Emails not being received
20-03-2020 3:33 PM
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Hi @steed
Thank you for your query!
An issue such as this is hard to resolve with limited information with there being a number of potential causes. Ideally we'd need to confirm if its just this company that are having problems emailing you, how you know this, and what sort or error message (if any) are they receiving?
There is a possibility that the company is black listed. However, it is unlikely.
Re: Some Emails not being received
20-03-2020 3:53 PM
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How are you accessing the mailbox - IMAP or POP3 client (without keep on server set)?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Some Emails not being received
23-03-2020 3:44 PM - edited 23-03-2020 3:49 PM
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Hi,
Thanks for the replies.
Re: Some Emails not being received
23-03-2020 4:23 PM
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British Gas email me my energy bill and I always recieved them with my old email provider. Yet changing to ic24 email many weeks before the next bill would be generated I did not receive my latest bill. But it is not blanket emails from British Gas not getting through because I am receiving some from them:
Re: Some Emails not being received
28-03-2020 7:17 PM
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British Gas email me my energy bill and I always recieved them with my old email provider. Yet changing to ic24 email many weeks before the next bill would be generated I did not receive my latest bill. But it is not blanket emails from British Gas not getting through because I am receiving some from them.
Re: Some Emails not being received
19-04-2020 9:45 AM
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Are you still encountering this issue?
Reading the last update, it sounds similar issues seen before from some bulk emailers (specifically M&S) to @*.plus.com addressees. I think @bobpullen and @JonoH were involved in grinding that one out.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Some Emails not being received
19-04-2020 7:44 PM
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Hi,
I have received a couple of emails from Marks & Spencer (Sparks) sparks@news.marksandspencer.com earlier this month, so I am at least getting some through now, which wasn't the case before. It's hard to say with all the current disruption whether more have been sent that I didn't receive.
With British Gas I only get billed quarterly, so are not due another bill yet.
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