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Setting up plusnet email

Colly
Newbie
Posts: 4
Registered: ‎02-07-2020

Setting up plusnet email

Hi I keep getting login failed when I try too access webmail I missing p

Usenet user name and correct password I have read the set up guide video until I'm blue in the face any ideas hfolks

5 REPLIES 5
jab1
Seasoned Hero
Posts: 9,361
Thanks: 3,081
Fixes: 105
Registered: ‎24-02-2012

Re: Setting up plusnet email

@Colly Do you have a Plusnet (whatever@username.plus.com) email address configured in My Account>manage account>Email settings>manage my email?

John
Colly
Newbie
Posts: 4
Registered: ‎02-07-2020

Re: Setting up plusnet email

No I and it won't let me

jab1
Seasoned Hero
Posts: 9,361
Thanks: 3,081
Fixes: 105
Registered: ‎24-02-2012

Re: Setting up plusnet email

Well, you obviously won't have one in webmail if you haven't got one in 'Manage my mail' 😉

What is the one you are trying to set up in webmail? - if you haven't got a '@username.plus.com' address, you won't be able to, only PN addresses will be accepted.

John
Townman
Superuser
Superuser
Posts: 18,300
Thanks: 7,582
Fixes: 77
Registered: ‎22-08-2007

Re: Setting up plusnet email


@Colly wrote:

No I and it won't let me


Detail of the reported error message would be helpful.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,405
Thanks: 2,284
Fixes: 34
Registered: ‎30-07-2008

Re: Setting up plusnet email


@Colly wrote:

Usenet user name and correct password...


Is that a typo, or are you confusing 'Plusnet username' with 'Usenet username'?

To err is human; to purr, feline
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