Setting up plusnet email

Colly · ‎02-07-2020

Hi I keep getting login failed when I try too access webmail I missing p

Usenet user name and correct password I have read the set up guide video until I'm blue in the face any ideas hfolks

jab1 · ‎24-02-2012

@Colly Do you have a Plusnet (whatever@username.plus.com) email address configured in My Account>manage account>Email settings>manage my email?

John

Colly · ‎02-07-2020

No I and it won't let me

jab1 · ‎24-02-2012

Well, you obviously won't have one in webmail if you haven't got one in 'Manage my mail' 😉

What is the one you are trying to set up in webmail? - if you haven't got a '@username.plus.com' address, you won't be able to, only PN addresses will be accepted.

John

Townman · ‎22-08-2007

@Colly wrote:

No I and it won't let me

Detail of the reported error message would be helpful.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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198kHz · ‎30-07-2008

@Colly wrote:

Usenet user name and correct password...

Is that a typo, or are you confusing 'Plusnet username' with 'Usenet username'?

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