Setting up email on ipad
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- Re: Setting up email on ipad
Setting up email on ipad
20-01-2014 3:17 PM
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I've followed all help assistant directions to the letter. I can set up the account and it will receive mail but NOT send them.
Plusnet unhelpfully suggest contacting Apple, apple suggest contacting plusnet
I have another email address set up that is working fine. Tried imap/pop tried different ports tried everything I can think of, any helpful suggestions very welcome.
Re: Setting up email on ipad
20-01-2014 3:24 PM
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You could try deleting the account and putting it in again as that sometimes works
What are the settings you are using for the outgoing mail server
Re: Setting up email on ipad
20-01-2014 3:56 PM
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I have deleted several times to no avail.
Outgoing settings are: relay.plus.net Port 25 if remember correctly.
Re: Setting up email on ipad
20-01-2014 4:04 PM
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Re: Setting up email on ipad
20-01-2014 4:25 PM
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Re: Setting up email on ipad
20-01-2014 4:31 PM
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With the business email are you using a different outgoing server and are you sure that the iPad is connecting to the Plusnet Router
If you are then there must be a problem with the Plusnet server settings - have you got "this server requires authentication" ticked as you shouldn't have
Re: Setting up email on ipad
20-01-2014 5:55 PM
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I am presuming it's connecting to the router, I can receive email on the plusnet address.
It's not saying It needs authentication, the message reads "the recipient was rejected by the server". Regardless of who the recipient is.
Re: Setting up email on ipad
20-01-2014 10:01 PM
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As a simple test can you try sending an email to userna@username.plus.com where username is your PlusNET username.
The error you report can be seen because there is an issue with one of the TO email addressees. This email address can be caused by the domain name of an address being invalid. PN's SMPT servers do a first pass validation of addressees, if one is found to have an immediately identifiable error, the above error condition can be returned.
Also some other details to confirm. Are you on a subscription account of a free account? You cannot use the SMTP service when not connected to the PN network if you have a non-subscription account.
Can you SEND emails from any other device with the configuration below? It is possible that something is screwed with your email settings on the server. That will need some assistance from PN support.
OldJim is quite correct; apple platforms can completely screw-up their email account configurations, no matter how many times you correctly edit the settings it will not work. You have to delete the email account and start again. Note in some cases a cold reboot of the iDevice will also fix the issue.
The SMTP settings should be as follows...
Server: relay.plus.net
Port: 587
Username: PNusername or PNusername+mailboxname if for a secondary email box
Password: account password or secondary email box password as appropriate
When the iDevice tests the connections it will take a little while to fail (twice) in each case say "yes" to "try without SSL".
HTH.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Setting up email on ipad
21-01-2014 8:15 AM
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I have tried the test you suggest and got the same rejected message.
It's the free email account. Still works fine on my old laptop, sending and receiving.
And can send mail from the iPad on the business address to the same "rejected" recipients.
Have deleted and reinstalled account several times with numerous combinations of settings.
It seems to set up fine, get the ssl message twice as you say, but then can only receive mail.
Re: Setting up email on ipad
21-01-2014 9:24 AM
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So you don't have a PlusNet broadband account ?
Quote It's the free email account
As Townman says, you will not be able to use the PN smtp server then. You will need to use your business email smtp server to send all mail.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Setting up email on ipad
21-01-2014 9:58 AM
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Re: Setting up email on ipad
21-01-2014 10:03 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Setting up email on ipad
21-01-2014 10:48 AM
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Re: Setting up email on ipad
21-01-2014 11:33 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Setting up email on ipad
21-01-2014 12:31 PM
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