Setting up email on Outlook 365 windows 10
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- Setting up email on Outlook 365 windows 10
02-12-2019 10:02 PM
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Hi,
I am trying to set up my plusnet IMAP a/c on a new PC running Win 10 and Outlook 365.
I have used the advanced setup & followed the guide but it won't set up the a/c. I have successfully set up a Gmail a/c. I have checked my password is correct by logging onto webmail. Please can you suggest what I do next.
https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Thanks in advance
Fixed! Go to the fix.
Re: Setting up email on Outlook 365 windows 10
03-12-2019 5:34 PM
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Hi @Davelank, I'm sorry to hear you've had trouble in trying to set up your email on a outlook client as of recent. By all means if you'd like to attach a couple of print screens/photos of your client settings set-up then we'll happily take a look and highlight anything that may be out of place for you? I'd advise to cover up any references to your account username and password however.
Re: Setting up email on Outlook 365 windows 10
05-12-2019 10:21 PM
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Hi Ben
Thanks. I have attached a pic of the settings. I have tried 25 as well as 587 for the outgoing port without success.
Thanks
Davelank
Re: Setting up email on Outlook 365 windows 10
06-12-2019 3:35 PM
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Hi @Davelank thanks for the screenshot. Those settings look correct to me. To try to diagnose this further would you be able to send me a private message with screenshots showing each step of the process you go through?
Alternatively if you're free for a call today I'd be happy to call you back and go through what's known as remote support which means I'll log on to your computer from here and see if I can fix this for you first hand.
on 29-12-2019 10:49 AM - last edited on 29-12-2019 12:36 PM by dvorak
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I got there in the end. After putting in your password a dialogue box will appear (see attached image). Where it says "User Name" your email address will be shown but replace this with your Plusnet user name.
Moderators Note: Personal information removed from image.
Re: Setting up email on Outlook 365 windows 10
29-12-2019 12:15 PM - edited 29-12-2019 12:16 PM
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You might want to edit that image @Davelank as it has your e-mail address and your PlusNet user name in the header of that window.
Re: Setting up email on Outlook 365 windows 10
30-12-2019 12:49 PM
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