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Server rejected one of the recipient’s addesses

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Dc6
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Registered: ‎26-11-2021

Server rejected one of the recipient’s addesses

When I am away from home using a different WiFi with my iPad, I receive emails but apart from the odd one I cannot send emails the message is placed in my outbox and the message ‘the server rejected one of the recipient’s addresses….’ appears. I am only sending to one person and the address is correct. There is no problem sending emails via Webmail and I have relay.plus.net on. Any thoughts?

11 REPLIES 11
jab1
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Re: Server rejected one of the recipient’s addesses

@Dc6 If you are sending away from home, have you authenticated you address?

John
Dc6
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Re: Server rejected one of the recipient’s addesses

Thanks for the reply.

Not sure how I do that.

jab1
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Re: Server rejected one of the recipient’s addesses

@Dc6 I note you use the iPad away from home. Do you have a desktop/laptop at home, and if you do, how do you normally receive your emails?

John
Dc6
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Re: Server rejected one of the recipient’s addesses

I have a laptop at home with Thunderbird but I usually use my iPad for emails at home as well as away.

jab1
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Re: Server rejected one of the recipient’s addesses

OK, that helps, because you need to 'authenticate' when using a connection other than your own.  I can't remember the steps to do so off the top - must have been 9 years since I did it, but I'll have a look and  see if I can find the details tomorrow.

John
Dc6
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Re: Server rejected one of the recipient’s addesses

Great, thanks.

Gandalf
Plusnet Help Team
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Re: Server rejected one of the recipient’s addesses

Fix

Thanks for your post @Dc6 and welcome to our Community Forums.

To send mail while you're away from home, try the following steps:

Settings > Mail > Accounts > Select the right email account > Tap on the email address > Select SMTP under Outgoing Mail Server > Tap on the Primary Server which should be relay.plus.net

From here, make sure there's a green dot showing next to Server to suggest it's turned on. Host Name should be relay.plus.net, username is your account username if you're using the primary Plusnet email address, or it's in the format of username+mailbox if your email address is an additional mailbox.

Password for the primary mailbox is your account password, but for an additional mailbox it'll have its own you'd have set.

Turn SSL on by making sure there's a green dot next to Use SSL. Set the Authentication as Password.

Finally the Server Port should be 465. Let us know how it goes Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
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Re: Server rejected one of the recipient’s addesses

Beat me to it, @Gandalf 😀

John
Dc6
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Re: Server rejected one of the recipient’s addesses

Thanks. Travelling tomorrow so might be evening  before I try. Will let you know.

Dc6
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Re: Server rejected one of the recipient’s addesses

Changed my mind and have just done it and….bingo! Thanks very much for the help. Had to change the port from 587 and add the optional user name and password.

Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Server rejected one of the recipient’s addesses

Excellent! Thanks for the post back @Dc6

Enjoy your travels Smiley

Let us know if you have further issues or there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team