Sent emails and junk disappear
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- Sent emails and junk disappear
Sent emails and junk disappear
07-10-2015 10:00 AM
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Re: Sent emails and junk disappear
07-10-2015 10:41 AM
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Re: Sent emails and junk disappear
07-10-2015 11:08 AM
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Re: Sent emails and junk disappear
07-10-2015 11:33 AM
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Bob Pullen
Plusnet Product Team
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Re: Sent emails and junk disappear
07-10-2015 1:43 PM
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Re: Sent emails and junk disappear
07-10-2015 2:08 PM
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Bob Pullen
Plusnet Product Team
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Re: Sent emails and junk disappear
07-10-2015 2:19 PM
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Re: Sent emails and junk disappear
07-10-2015 4:31 PM
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If you log into Webmail, can you see the email in the Sent folder there?
Bob Pullen
Plusnet Product Team
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Re: Sent emails and junk disappear
07-10-2015 5:10 PM
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Re: Sent emails and junk disappear
07-10-2015 5:21 PM
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Our IMAP hierarchy is as such that all 'special' folders are sub-folders of the Inbox, e.g.
Inbox
Inbox.Sent
Inbox.Spam
Inbox.Drafts, etc.
You need some way of telling Mail to copy Sent/Spammed emails to the relevant folders (if indeed it's even possible with the version you're using). Unfortunately, I don't have access to an OSX install at the moment so I can't play around with things and see if I can get it working.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent emails and junk disappear
07-10-2015 5:28 PM
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Re: Sent emails and junk disappear
09-10-2015 6:12 PM
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I do not any experience with Apple Mail, but I am mindful that on iPads and iPhones that if you do not specifically map the above folders to the IMAP server, then sent items seem to disappear.
Also on those devices, email configurations can seem to get 'stuck' changes do not seem to be applied, they only solution being to trash the email account settings on the device and recreate it / them.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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