cancel
Showing results for 
Search instead for 
Did you mean: 

Sent Email bouncing back

blakeley
Newbie
Posts: 5
Registered: 24-09-2011

Sent Email bouncing back

Just started happening today            552 message rejected due to spam or virus
On some received email that I then forwarded to a family member for their opinion and on a link sent to a friend. Is this something new? Turned off the spam filter because frankly Gmail do a better job, before I raise a ticket can this be turned off for out going because it's annoying when it's 100% false positive.
--
Ian
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,425
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Sent Email bouncing back

Hi Ian,
No, it cannot be disabled for outgoing mail without using a third party SMTP server.
Is this happening to messages you try forwarding from a specific individual or source? Or is it happening when you try forwarding to a specific individual or recipient?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

blakeley
Newbie
Posts: 5
Registered: 24-09-2011

Re: Sent Email bouncing back

It was one forwarded message from an estate agent with property particulars (pretty innocuous) which I was forwarding to my wife and a link to a site with an invite code I sent to a friend. I really don't want my email.stopped in this way.
Community Gaffer
Community Gaffer
Posts: 13,425
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Sent Email bouncing back

It will probably be due to the poor reputation of one of the domains in the forwarded message or the sender's/recipient's email address. The error is normally accompanied by a seemingly random string of characters which can be used by our support staff to locate the problem and request that our anti-spam vendor reset the domain's reputation.
As mentioned in my last post, there's no easy way to circumvent the scanning without using a different outbound mail server I'm afraid Undecided

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

blakeley
Newbie
Posts: 5
Registered: 24-09-2011

Re: Sent Email bouncing back

The strings of characters after digging through my deleted mails
ieLd1p0035JYWgG01eLeho
ibgj1p0075JYWgG01bgkNG
ibbr1p0045JYWgG01bbsyn
ibYY1p0085JYWgG01bYZgS
ibXk1p0045JYWgG01bXld2
Community Gaffer
Community Gaffer
Posts: 13,425
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Sent Email bouncing back

Probably best to raise a support ticket under normal circumstances. On this occasion I've done it on your behalf though and asked for the false positives to be reset (ref: 98079067).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵