Hi,
I have been a Plusnet user for about 6 months. When I set up my email I added two other users to my email domain. One of these users is often abroad as she works on a cruise ship. She has told me that while working in the Caribbean in the last few months she was unable to send emails via her Ipod Touch although she appeared to be able to receive them okay. She can also receive emails through her old Sky account. She came home recently and I checked her settings and all seemd okay. It seemed to be working fine through my home wireless network. She went away again this time on holiday to the Philippines, and she sent me a test message from Schiphol airport (Amsterdam), no problem. However she in now in Manila and again cannot sent emails. Response message is "Cannot send, recipent address wrong". Of course, it not wrong as it worked okay already.
Can anyone help explain this? We have never had this problem with my old sky account. Is there some additional setting that I need to make to make this work abroad. Of course, I realise that there is no guarantee that the local hotspot she was using didn't have a problem, but it is happening too many times for that to be the case almost everywhere she goes. Thanks for your help.
