Hi,
I have 2 topics - possibly linked?
I am not a techy person so the background as I see it is:
I set up a madasafish.com email address through BT in the early 90's and it is still my main email address. At some point I was charged £20 every few years for something to do this having the email and 10 years or so ago Plusnet took over the bits that go on behind my use of the email address. I have never had a Plusnet account or any real interaction with them as things just ticked along as before. However, 2 issues have arisen in the last year.
So my first issue is - Randomly not being able to send emails through Outlook.
For a while now I have been having on-off issues being able to send emails from Outlook which is how I mainly do email things.
Every so often when you hit the send button a box pops up and it asks for a password - even though it already shows it as ********* and it does not like it even when I re-enter it.
There have been no issues with receiving emails and I have checked the incoming and outgoing settings for Outlook and they are as Plusnet advise. That's as techy as I get.
When Outlook throws this wobbly I have always been able to send emails through logging on to Webmail, so there is a get around until Outlook is playing again. There seems to be no logic as to when Outlook throws its dummy out the pram and I have no idea if it is Outlook or something Plusnets side of things.
The second issue is - My folders created within the email Inbox have vanished - initially just in Webmail and now in Outlook as well.
Earlier this year when logging on to Webmail a notice appeared - and still shows now - saying that Plusnet have temporarily 'disabled the sort function' and I could no longer see the Inbox folders I had created or any of the emails I had placed in them. I could still see the folders and their content emails in Outlook so could still 'move' emails etc that way.
However, in the last 2 weeks all my Inbox folders have now vanished in Outlook too.
I have not backed up any of the messages in these folders which is a pain,but I will survive.
I did join in to a different topic as I thought the issues may be related to me not paying anything for a few years now in relation to the email address, and someone called Townman kindly replied as follows:
I suspect that your mailbox might have been migrated and it will thereafter take time for YOUR email client to catch up (resync) with the new server. All of your email should be visible via the Webmail interface, which sorts newest to oldest.
There is potentially a wrinkle; if you have put email into folders, you might need to resubscribe to those folders. If you need more guidance, please create a new thread.
I get the migration bit, but all emails are not visible on Webmail. i.e. I cannot see any emails that were in folders only the ones that remained in the Inbox and the sending emails using Outlook issue has been on and off for over a year now.
As for the potential wrinkle - how do I "resubscribe" to those folders and will their old emails just re-appear when I do as they do not appear to have just been moved back to the Inbox?
More guidance would be appreciated and sorry for the long winded explanation,
Lisa
