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SSL on IMAP/POP3/SMTP

antoniomulini
Newbie
Posts: 4
Registered: 25-09-2014

SSL on IMAP/POP3/SMTP

Does anyone know why PN still does not offer SSL encryption on IMAP, POP3 and SMTP connections?  It's, like, 2014 and stuff.
Thanks,
Tony.
205 REPLIES
Moderator
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Re: SSL on IMAP/POP3/SMTP

It's one of those 'watch this space' type of things Wink

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antoniomulini
Newbie
Posts: 4
Registered: 25-09-2014

Re: SSL on IMAP/POP3/SMTP

Well, doing a search on the topic on these forums, it seems we've been watching this space now for >5 years.  I really think it's time a serious ISP should publish a committed date for the support of such a fundamental feature in this day and age.  How do we raise the profile of this with PN management?
Thanks,
Tony
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Re: SSL on IMAP/POP3/SMTP

You forget space might be infinite, so could take a lot of watching Grin

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Community Gaffer
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Re: SSL on IMAP/POP3/SMTP

Hi Tony,
We recognise that SSL/TLS is something customers want us to implement. As I think has been mentioned before though, the work isn't as trivial as some may think and it needs prioritising alongside other deliverables.
The Community will be some of the first to know once we've something to share...

Bob Pullen
Plusnet Product Team
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Community Veteran
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Registered: 10-04-2007

Re: SSL on IMAP/POP3/SMTP

From that I think we can safely take it that we won't see it for at least a year.
OR
There's a major security breach and they have to implement it in a real hurry - that's the normal Plusnet way.
jelv (a.k.a Spoon Whittler)
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Community Gaffer
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Re: SSL on IMAP/POP3/SMTP

Quote from: jelv
From that I think we can safely take it that we won't see it for at least a year.

Ye of little faith Wink

Bob Pullen
Plusnet Product Team
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Community Veteran
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Registered: 30-07-2007

Re: SSL on IMAP/POP3/SMTP

Quote from: Bob
Hi Tony,
We recognise that SSL/TLS is something customers want us to implement. As I think has been mentioned before though, the work isn't as trivial as some may think and it needs prioritising alongside other deliverables.
The Community will be some of the first to know once we've something to share...

Translation: Our load balancer vendors don't know how to do this for us.
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antoniomulini
Newbie
Posts: 4
Registered: 25-09-2014

Re: SSL on IMAP/POP3/SMTP

Bob,
If you can't publish a date, at least give us a list of the deliverables that sit above this in the priority list.  That way we can tick them off in eager anticipation.  Who knows, maybe the user base might have something to say about that list?  Feedback is a gift, and all that.
Community Gaffer
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Re: SSL on IMAP/POP3/SMTP

I doubt it comes as a surprise for me to tell you that it's not quite as simple as that.
Priorities change, and the telecommunications industry is fairly fast moving as I'm sure most who post here understand.
I could give you a date (and I'd have a fair amount of faith in it), but should that date slip, I wouldn't want to be held accountable.
I've made that mistake before and I'd rather share news once we've something more tangible Wink

Bob Pullen
Plusnet Product Team
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antoniomulini
Newbie
Posts: 4
Registered: 25-09-2014

Re: SSL on IMAP/POP3/SMTP

Bob,
Thanks for your continued attention to this.  I used to work in Telecoms and still work in IT and you're right, priorities change.  But one thing that doesn't (well, shouldn't) change is the relative priority of customer security, and compliance with market, regulatory and industry expectations in this area.  Take this from today's Guardian:
http://www.theguardian.com/technology/2014/sep/29/londoners-wi-fi-security-herod-clause
Ignore the bits about stupid Londoners giving away rights to their first born and focus on this:
"In Westminster, 33 devices connected to the hotspot, with researchers startled to find that the popular POP3 email protocol revealed passwords in plain text when used over Wi-Fi."
33 PlusNet customers, then?  'Cos they don't have a choice.
It needs to be near the top of the list, don't you think?  Please feed this back into the PN management machine.
Thanks,
Tony
Community Gaffer
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Re: SSL on IMAP/POP3/SMTP

Thanks for the feedback Tony.
We're all aware of the implications and we are still committed to delivering.
I know everyone's been waiting an age for this, and we've made a few false promises in the past.
If you can hold out and be patient for just a while longer though, then you never know, Santa might just show up with an early Christmas present.

Bob Pullen
Plusnet Product Team
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RPMozley
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Re: SSL on IMAP/POP3/SMTP

A lump of coal? Cheesy
That's RPM to you!!
karjala
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Registered: 04-03-2014

Re: SSL on IMAP/POP3/SMTP

Great news! Have wanted to use PN e-mail away from home for a while now.
freemanblack
Newbie
Posts: 1
Registered: 10-11-2014

Re: SSL on IMAP/POP3/SMTP

As a relatively new PlusNet customer (and old IT professional) who's getting round to making the transition from my old ISP's email servers I can't believe this is something PN doesn't offer like, you know, right out of the box...for years already. Good grief Cry