SPF record using Freenetname
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SPF record using Freenetname
29-06-2018 4:59 PM
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I recently started to experience failure messages sending to BT internet addresses from my freenetname domain (bobcox.co.uk)
The failure message suggested that my message was from a bulk spammer address. I challenged the BT internet tech support:
Their response is as follows:
The domain "@bobcox.co.uk " having no spf record. The traffic sent by such domain with no SPF record would be less. An SPF record is required to increase the traffic limit. No SPF record results in rejecting the mails once the counter reached its limit. but the domain holder should be made aware to modify their SPF records in-order to ensure timely delivery of mails.Kindly contact domain admin/ISP provider to set up spf record.
Please advise.
Re: SPF record using Freenetname
29-06-2018 5:31 PM
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Hi @bobcox,
I'm sorry to hear that you're having this issue. I've tried searching our systems for this domain, however I'm afraid that I've been unable to find it. Please can you send me a private message with the account username so we can investigate further from our side?
Re: SPF record using Freenetname
29-06-2018 6:30 PM
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The Madasafish domain control system doesn't support TXT records, so what's been suggested isn't possible I'm afraid.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: SPF record using Freenetname
29-06-2018 8:35 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SPF record using Freenetname
03-07-2018 12:01 AM
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Hi Bobcox
I have a very similar problem but my domain is domain.plus.com which is ironic.
Re: SPF record using Freenetname
09-07-2018 2:04 PM
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Hi AJ
Did you find anything during your further investigations please
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