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SMTP server not responding

Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

SMTP server not responding

relay.plus.net is timing out for me.
[tt]09 Sep 17:13:07 020 Socket error when receiving data from server: Connection timed out (60)
09 Sep 17:13:07 020 Server failed to issue welcome prompt: Connection timed out (60)[/tt]
Anyone else seeing this?
15 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,661
Thanks: 654
Fixes: 162
Registered: 05-04-2007

Re: SMTP server not responding

We're taking a look now, we'll post a service status if needed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: SMTP server not responding

Thanks, Chris - I can see the Service Status has been done.
drj
Aspiring Pro
Posts: 1,103
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Registered: 30-03-2011

Re: SMTP server not responding

I can't get webmail to respond - and find this at https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email:

09/09/2013 @ 17:33
Customers may be experiencing slow or intermittent sending of emails or problems accessing our Webmail service. Our engineers are investigating and we'll provide another update shortly.
Apologies for the inconvenience.

drj
Aspiring Pro
Posts: 1,103
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: SMTP server not responding

For info it's working perfectly on the W8 Mail app via outlook.com - still can't access Roundcube or Squirrelmail via FF
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

Re: SMTP server not responding

Yep! Webmail's down again (inaccessible). It's amazing how often this happens - and happens to coincide with a time when I REALLY need access to my email. NOT HAPPY!
Community Gaffer
Community Gaffer
Posts: 13,322
Thanks: 1,106
Fixes: 89
Registered: 04-04-2007

Re: SMTP server not responding

Sorry! Our on-call engineers are on the case.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,322
Thanks: 1,106
Fixes: 89
Registered: 04-04-2007

Re: SMTP server not responding

OK, the guys have been working most of the evening on this one. We've carried out some emergency maintenance, a spot of housekeeping and are looking into what else could be contributing to the problem. Things should be a tad better but we're not out of the water just yet.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: SMTP server not responding

The email I've been trying to send since around 17:00 has finally gone.
drj
Aspiring Pro
Posts: 1,103
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: SMTP server not responding

Working fine this morning thanks.
Can I suggest it might be made a lot easier finding out when there's a problem f there was a prominent "problems box" directly on the PlusNet home screen rather than having to be sought out? Or at least a direct link?
Community Veteran
Posts: 26,692
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Registered: 10-04-2007

Re: SMTP server not responding

Community Veteran
Posts: 5,472
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Registered: 11-08-2007

Re: SMTP server not responding

@'drj' - You might find these links useful -
Plusnet - Service Status
Plusnet - Service Status Email Updates
Wink
Community Gaffer
Community Gaffer
Posts: 13,322
Thanks: 1,106
Fixes: 89
Registered: 04-04-2007

Re: SMTP server not responding

Quote from: drj
Or at least a direct link?

status.plus.net will take you directly to the service status pages.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 26,692
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Registered: 14-04-2007

Re: SMTP server not responding

I use an RSS feed at http://usertools.plus.net/status/

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
drj
Aspiring Pro
Posts: 1,103
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: SMTP server not responding

Missed that!  Embarrassed  It clearly needs to be a more obvious link!   Smiley