cancel
Showing results for 
Search instead for 
Did you mean: 

SMTP server not responding

Jaggies
Rising Star
Posts: 1,668
Thanks: 25
Registered: ‎29-06-2010

SMTP server not responding

relay.plus.net is timing out for me.
[tt]09 Sep 17:13:07 020 Socket error when receiving data from server: Connection timed out (60)
09 Sep 17:13:07 020 Server failed to issue welcome prompt: Connection timed out (60)[/tt]
Anyone else seeing this?
15 REPLIES 15
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: SMTP server not responding

We're taking a look now, we'll post a service status if needed.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Jaggies
Rising Star
Posts: 1,668
Thanks: 25
Registered: ‎29-06-2010

Re: SMTP server not responding

Thanks, Chris - I can see the Service Status has been done.
drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: SMTP server not responding

I can't get webmail to respond - and find this at https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email:

09/09/2013 @ 17:33
Customers may be experiencing slow or intermittent sending of emails or problems accessing our Webmail service. Our engineers are investigating and we'll provide another update shortly.
Apologies for the inconvenience.

drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: SMTP server not responding

For info it's working perfectly on the W8 Mail app via outlook.com - still can't access Roundcube or Squirrelmail via FF
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: ‎05-11-2007

Re: SMTP server not responding

Yep! Webmail's down again (inaccessible). It's amazing how often this happens - and happens to coincide with a time when I REALLY need access to my email. NOT HAPPY!
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,275
Thanks: 4,053
Fixes: 260
Registered: ‎04-04-2007

Re: SMTP server not responding

Sorry! Our on-call engineers are on the case.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,275
Thanks: 4,053
Fixes: 260
Registered: ‎04-04-2007

Re: SMTP server not responding

OK, the guys have been working most of the evening on this one. We've carried out some emergency maintenance, a spot of housekeeping and are looking into what else could be contributing to the problem. Things should be a tad better but we're not out of the water just yet.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Jaggies
Rising Star
Posts: 1,668
Thanks: 25
Registered: ‎29-06-2010

Re: SMTP server not responding

The email I've been trying to send since around 17:00 has finally gone.
drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: SMTP server not responding

Working fine this morning thanks.
Can I suggest it might be made a lot easier finding out when there's a problem f there was a prominent "problems box" directly on the PlusNet home screen rather than having to be sought out? Or at least a direct link?
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: SMTP server not responding

Roll_eyes
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: SMTP server not responding

@'drj' - You might find these links useful -
Plusnet - Service Status
Plusnet - Service Status Email Updates
Wink
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,275
Thanks: 4,053
Fixes: 260
Registered: ‎04-04-2007

Re: SMTP server not responding

Quote from: drj
Or at least a direct link?

status.plus.net will take you directly to the service status pages.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: SMTP server not responding

I use an RSS feed at http://usertools.plus.net/status/
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: SMTP server not responding

Missed that!  Embarrassed  It clearly needs to be a more obvious link!   Smiley