SMTP mail not sending - Am I alone at the moment ?
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SMTP mail not sending - Am I alone at the moment ?
30-10-2014 1:54 PM
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Re: SMTP mail not sending - Am I alone at the moment ?
30-10-2014 2:47 PM
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I've made some changes at this side regardless. Give it an hour or so and then shout up if you're still experiencing problems. I notice that you have recently changed your password which may have something to do with it.
Have you seen the repeated notices we've been sending you about your mailbox size by the way?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: SMTP mail not sending - Am I alone at the moment ?
30-10-2014 3:33 PM
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This was a subscription account originally and changed to a free dial-up 5 or 6 (?) years ago, and I have never had any problem using SMTP ! I do also have a paid account with a similar (but slightly different) log-in name (which replaced the earlier account when I switched back to PlusNet after a time away). However, I have always stuck to using this old account for all e-mail purposes. I suppose I could use my paid account for the smtp log-in if needed, although that had not occurred to me as an option.
I did change my password a few days ago, but everything has worked seamlessly since the change until this hiccup occurred. Hopefully you will have fixed it and that will solve that. I did also raise a ticket. If you have solved the problem I will try and cancel that, but the problem is still there at the moment
As I travel a lot and use multiple devices for collecting e-mail, I tend not to remove then from the server on collection so that they remain available to download onto all my devices. As there are times when I am getting multiple e-mails with very large document attachments, there can be a build-up, but I always clear the mailbox after receiving the warnings.
jim:quote
Re: SMTP mail not sending - Am I alone at the moment ?
30-10-2014 3:44 PM
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Quote from: FF99 I suppose I could use my paid account for the smtp log-in if needed, although that had not occurred to me as an option.
It is indeed an option and one that it's probably worth considering if what I've done doesn't work. Thanks for the explanation regarding the storage situation.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: SMTP mail not sending - Am I alone at the moment ?
01-11-2014 9:47 AM
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The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'removed'. Subject 'test', Account: 'totalise', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '550 <valid e-mail address> recipient rejected - relay denied', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'totalise', Server: 'relay.plus.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
I am sending from my normal e-mail account using relay.plus.net which has always worked fine. I have not changed any of my mail settings this end and have a hard wired ADSL connection to the internet.
There seem to have been problems like this before when I look through the User-group questions.
I would assume the problem is with your servers.
The follow up from the Ticket I raised suggested it is my e-mail providers problem (Totalise) but this is also part of the Plusnet group under the Madasafish banner.
I use the relay.plus.net server for sending one or two important work related e-mails so I'm stuck at the moment.
I have changed nothing at this end and the sending of e-mails has been fine for several years with the relay.plus.net server. There must be an issue at the Plusnet end.
Any ideas what I can do to resolve this?
Re: SMTP mail not sending - Am I alone at the moment ?
02-11-2014 5:42 PM
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Any suggestions please plusnet peeps?
Mike
Re: SMTP mail not sending - Am I alone at the moment ?
02-11-2014 5:56 PM
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Re: SMTP mail not sending - Am I alone at the moment ?
02-11-2014 11:46 PM
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One address is @yahoo.co.uk and the other is @hotmail.com. The user name has been changed to 'xxx' to protect the addressee.
Edit: and this one must take the biscuit:
Quote An error occurred while sending mail. The mail server responded: <john@xxx.plus.com> recipient rejected - relay denied. Please check the message recipient john@xxx.plus.com and try again.
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 12:50 AM
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I hope this can be fixed soon, as it's a real pain not to be able to send mail.
jim:quote
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 12:45 PM
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I use 3rd party email and non-authenticated SMTP and it has worked 100% since I opened my plusnet account ...
... until now.
Nothing has changed at my end so it has to be a system fault.
Mike
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 12:47 PM
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Has this problem gone away since your gateway hop as discussed elsewhere?
@Racalman,
Is your IP address in the range 146.199.0.0?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 12:56 PM
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@Towman, yes, getting a good old RIPE address fixed both problems. However, it seems the 146. addresses are very common now. I had to try three times before I was given a non-ARIN address.
PS. Now I've identified the problem, I expect PN's engineers will get on to fixing it fairly quickly, so I reckon it'll all be working in the next few hours anyway.
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 1:35 PM
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See here for the latest.
I suspect it will affect anybody assigned an IP from the 146.199.0.0/16 subnet.
We hope to have if fixed shortly.
In the interim, if you're having problems, try disconnecting/reconnecting which will assigne you a different IP address.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 3:29 PM
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IP Address 146.199.223.246
Proxy: No Proxy Detected
City: el segundo
State/Region: california
Country: us - us flag
ISP: infonet services corporation
Seems very much like a US IP address issue....
Tried disconnect/reconnect to no avail. Just got a new 146.199.x..x address assigned.
Glad you are on the case Bob...
Regards Jim
Re: SMTP mail not sending - Am I alone at the moment ?
03-11-2014 6:21 PM
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However, after using the 'switch on and off again approach', I can now send email from all my client/OS combinations.
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