SMTP down (again)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: SMTP down (again)
SMTP down (again)
31-03-2019 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Getting this when trying to send e-mails:
"An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 212.159.8.107 (212.159.8.107:25), connect error 10060."
Also, the Portal is timing out and it's taking ages to log in to Community.
Both SMTP and Portal are timing out in ping and tracert.
As ever, no indication on the Service Status page.
Re: SMTP down (again)
31-03-2019 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, a bit more.
Well, this time is exactly the same.
Re: SMTP down (again)
01-04-2019 8:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @thejudge,
Please accept my apologies for the issue with outgoing mail and logging into the community.
I'm not currently aware of any outages, are you still experiencing the issue? I have tested your broadband service which appears stable while operating with the estimates speed, this test has dropped the connection temporarily.
If you are still experiencing the issue, please log into webmail then try to send a test email and let us know if you receive an error.
Thank you.
Re: SMTP down (again)
01-04-2019 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: SMTP down (again)
01-04-2019 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @southerner,
Sorry to hear this is happening, just for clarity so we can help further;
- Are you sending mail through Plus.net/webmail or the email client on your device?
- Have tried alternative browsers if you are using our webmail directly?
- Have you recently change you Plusnet password, if so you will need to enter the account username and mailbox password on the outgoing server authentication details.
Please let us know how you get on.
Re: SMTP down (again)
01-04-2019 10:38 AM - edited 01-04-2019 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit - It's working now, I just checked.
Re: SMTP down (again)
01-04-2019 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah Glad to hear that @southerner.
Should this occur again, please try webmail on you mobile data so that we can determine if it is solely client related.
Re: SMTP down (again)
01-04-2019 11:41 AM - edited 01-04-2019 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This very much sounds like an external networking issue - a data connectivity issue in the cell you were connected to.
@thejudge
You do not specify if you are connecting direct to the PlusNET network (from home) or by some other means.
Can you connect to other services successfully?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SMTP down (again)
01-04-2019 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issue (whatever it was) now seems ot have cleared, but it's curious that it should happen in an identical way to the last time. As far as I could tell, no other service or website was affected.
For info, I was connecting from home over +Net ADSL using Thunderbird as e-mail client.
Re: SMTP down (again)
14-04-2019 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't believe that this has happened yet again!
Portal unavailable, my webspace unavailable, ftp server unavailable, SMTP unavailable:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.0.1
2 29 ms 28 ms 29 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 29 ms 29 ms 29 ms 84.93.253.123
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 etc....
Tracing route to homepages.plus.net [212.159.9.91]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 29 ms 29 ms 28 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 29 ms 30 ms 29 ms 84.93.253.127
4 29 ms 29 ms 29 ms 195.166.129.176
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 etc...
Tracing route to ftp.plus.net [212.159.9.91]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 29 ms 29 ms 29 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 30 ms 29 ms 30 ms 84.93.253.127
4 30 ms 29 ms 29 ms 195.166.129.176
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 etc...
Tracing route to relay.plus.net [212.159.9.107]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 28 ms 28 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 29 ms 29 ms 30 ms 84.93.253.127
4 29 ms 29 ms 29 ms 195.166.129.176
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 etc...
Nothing has changed at this end in terms of config, permissions, etc. So what gives?
Re: SMTP down (again)
14-04-2019 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's come back now, but it always does after a while. Would still love to know what's doing it though.
Re: SMTP down (again)
14-04-2019 9:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are a number of fail points which can give intermittent ‘password’ failures - I’ve seen 2-3 in the last week or so. Sometimes it’s just one mailbox others 3-4. Typically a few minutes later it’s all fine.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page