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Retrieve deleted emails

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Newbie
Posts: 2
Registered: ‎05-01-2015

Retrieve deleted emails

Hi - Please can someone help unarchive my emails. All of my latest ones have been archived and all the old ones are still there!

2 REPLIES 2
Newbie
Posts: 2
Registered: ‎05-01-2015

Re: Retrieve deleted emails

Please can someone from plusnet help me - this is urgent

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Superuser
Superuser
Posts: 16,158
Thanks: 6,528
Fixes: 55
Registered: ‎22-08-2007

Re: Retrieve deleted emails

@benjamine1979 

A warm welcome to the forums.

"All of my latest ones have been archived and all the old ones are still there!"

What leads you to believe that Plusnet archived your mailbox?  If Plusnet archives a a mailbox, it archives the WHOLE mailbox, after which you would only see new emails.

Email archiving

Plusnet has two email content archiving 'events'

  1. Exceeding the Fair Usage Policy (FUP): This is invoked when the sum of the contents of all of your email boxes exceeds the 1GB FUP allowance. Users will have received warning notices for several weeks, having exceeded 75% of the FUP. After 2 warnings of having exceeded 100% of the FUP, mailboxes are archived to bring the FUP utilisation down below 100%. The act of archiving emails is recorded in the user's ticket history - see the PN tickets link below
  2. Mailbox not accessed for a while: After a period of not accessing a mailbox (it not being logged into) the contents are archived. An email is sent to that mailbox advising of the archiving action, after it has been archived. No record of the action is recorded in the ticket history

Archives are retained for 30 days. When making a request to unarchive emails, it is very helpful to inform staff which of the above archives appears to have been performed - it stops them looking for non-existent tickets!