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Retention of email addresses

mungodaisy
Grafter
Posts: 41
Registered: ‎04-06-2010

Retention of email addresses

If I move from Plusnet to BT (to take advantage of their current special offer on calls + broadband), how long will I be able to retain my plusnet email addresses?
5 REPLIES
hmolberg
Newbie
Posts: 1
Registered: ‎12-09-2011

Re: Retention of email addresses

I left Plusnet 4 years ago and email address is still valid
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Retention of email addresses

Still got mine after quite an absence too, but I think you have to specifically request dropping to a "dial-up account".
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Retention of email addresses

Yep, you can keep your address but would have to explicitly request this else your account will be cancelled/destroyed. Out of curiosity, what special offer has taken your interest?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mungodaisy
Grafter
Posts: 41
Registered: ‎04-06-2010

Re: Retention of email addresses

It was the £16 BT offer with anytime calls. But in fact when I asked, Plusnet were able to beat this offer quite considerably  So I'm not going anywhere for the time being!!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Retention of email addresses

Yes that was a sneaky one - they hid the line rental cost in the small print  Shocked