Retaining an e-mail address
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Retaining an e-mail address
31-07-2019 12:47 PM
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After approximately 12 years I am leaving Plusnet - it's just too expensive and renewing a 'contract' was going to cost even more, I'm going elsewhere for half the price, but every internet account I have has the plusnet e-mail address - can I keep it (and the subsidiary ones) and how do I go about it please?
Re: Retaining an e-mail address
31-07-2019 1:43 PM
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Hey @Susie_1010,
I'm sorry to hear you are leaving our service, however, I can understand why.
I have emailed our Customer Options team to downgrade the account to mail only once you switch providers. This should happen automatically, I will check back on your date of transfer as well to make sure the correct actions are taking place.
Thanks.
Re: Retaining an e-mail address
31-07-2019 3:32 PM
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Thank you so much Maddy - my other half and I are 'getting on' in years and due to retire - I really don't need added complications! (and HE has no clue about anything technical!)
Your help is much appreciated
Re: Retaining an e-mail address
31-07-2019 3:36 PM
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No worries.
I'll check back on the transfer date and update you here
Thanks.
Re: Retaining an e-mail address
19-08-2019 8:59 AM
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I'm confused!
My e-mail has not been set up the same as it was previously
its coming up as my username @ my username as the main e-mail address
whereas I had my initial.surname@username previously
on setting up the additional e-mail addresses I can't seem to access the destination column to input information in there
Re: Retaining an e-mail address
19-08-2019 9:02 AM - edited 19-08-2019 9:16 AM
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I thought this was sorted as I now have e-mails set up - but there is nothing in the destination columns - should there be ? I can't seem to change anything there - my old e-mails are now in my inbox
but
I'm getting an error message as I'm trying to send an e-mail
SMTP Error (550): Failed to set sender "e-mail address" (<e-mail address> sender rejected - invalid domain (no MX or A record)).
Re: Retaining an e-mail address
19-08-2019 9:35 AM
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I can't send or receive e-mails from any of the e-mail addresses despite my old e-mails being in the inbox
Sending from another e-mail address I get this message
DNS Error: 2383486 DNS type 'mx' lookup of 'username'.plus.com responded with code NXDOMAIN Domain name not found: 'username'.plus.com
Re: Retaining an e-mail address
19-08-2019 10:28 AM
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@Mads can you help please
Re: Retaining an e-mail address
19-08-2019 5:09 PM
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Hi @Susie_1010,
I'm sorry for any confusion that this may have caused you. Judging from your account,you've now corrected this by recreating the mailbox online - is this the case or are you still experiencing issues? Just in addition to that, do you have the old emails from your previous mailbox setup?
Re: Retaining an e-mail address
20-08-2019 6:03 PM
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Thank you for replying - yes I think things are resolved, I had a problem with the microsoft outlook - but think I've got round that now
Old e-mails were there after a little while - I didn't even have to set the sub indexes up as they all suddenly appeared!
So I'm good to go!
Just panicked a bit.................
Re: Retaining an e-mail address
21-08-2019 12:05 PM
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