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Relay.plus.net being blacklisted for outbound email

boroboy1969
Newbie
Posts: 5
Registered: ‎13-07-2011

Relay.plus.net being blacklisted for outbound email

Hi,
It appears that plus.net's SMTP relay's are being blacklisted by several lists, any idea when the issue will be fixed?
Thanks.
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Relay.plus.net being blacklisted for outbound email

welcome to the forum

it might be this, but is shouldnt be
http://usertools.plus.net/status/archive/1310387399.htm
boroboy1969
Newbie
Posts: 5
Registered: ‎13-07-2011

Re: Relay.plus.net being blacklisted for outbound email

Thank you, that could explain it.
Smiley
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Relay.plus.net being blacklisted for outbound email

That's not going to be the cause Pierre, that work will actually cut down the amount of blacklists we appear on.
@boroboy1969
Can you raise a ticket with the bounce back error message you received, we'll need this to see which list is rejecting your email.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
boroboy1969
Newbie
Posts: 5
Registered: ‎13-07-2011

Re: Relay.plus.net being blacklisted for outbound email

Hi,
I raised a ticket this morning but didn't include the blacklist details:
10:32am 87.113.50.218 blocked by Barracuda Reputation
11:46am 82.132.214.244 blocked by MessageLabs/Spamhaus
1:33pm  87.113.50.218 blocked by Barracuda Reputation
Regards
Community Gaffer
Community Gaffer
Posts: 13,474
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: Relay.plus.net being blacklisted for outbound email

Quote from: boroboy1969
It appears that plus.net's SMTP relay's are being blacklisted by several lists, any idea when the issue will be fixed?

Looks like pcl-ipout01.plus.net and host ptn-ipout02.plus.net are listed by SORBS. I'll give our Net-Ops guys a nudge to make sure they're aware...
Edit:
Quote from: boroboy1969
10:32am 87.113.50.218 blocked by Barracuda Reputation
11:46am 82.132.214.244 blocked by MessageLabs/Spamhaus
1:33pm  87.113.50.218 blocked by Barracuda Reputation

None of those IP addresses belong to our mail servers Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

boroboy1969
Newbie
Posts: 5
Registered: ‎13-07-2011

Re: Relay.plus.net being blacklisted for outbound email

Much appreciated.
Community Gaffer
Community Gaffer
Posts: 13,474
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: Relay.plus.net being blacklisted for outbound email

Quote from: Bob
Looks like pcl-ipout01.plus.net and host ptn-ipout02.plus.net are listed by SORBS. I'll give our Net-Ops guys a nudge to make sure they're aware...

In fact, scrap that!
I used the wrong host names. Should have been relay.ptn-ipout01.plus.net, relay.ptn-ipout02.plus.net, relay.pcl-ipout01.plus.net and relay.pcl-ipout02.plus.net and none of those are listed by SORBS.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

boroboy1969
Newbie
Posts: 5
Registered: ‎13-07-2011

Re: Relay.plus.net being blacklisted for outbound email

oops, my fault.
I've rebooted mailserver this morning and it's lost it's smarthost setting.
Sorry.
Community Gaffer
Community Gaffer
Posts: 13,474
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: Relay.plus.net being blacklisted for outbound email

Not to worry, glad you got to the bottom of it! Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵