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Rejected by server email error

FIXED
rja66
Rising Star
Posts: 401
Thanks: 1
Fixes: 1
Registered: 31-07-2007

Rejected by server email error

Im getting a 'cannot send, the recipient was rejected by the server' error message every time I try to send emails from my iPhone but only when sending on cellular, it's fine on wifi, is this a Plusnet problem or my network provider (Three)? 

3 REPLIES
jab1
All Star
Posts: 1,911
Thanks: 425
Fixes: 6
Registered: 24-02-2012

Re: Rejected by server email error

I think you've answered your own question - if you can send by wifi (provided by PN), but not cellular (provided by 3), it kind of points to a 3 problem.

 

John
rja66
Rising Star
Posts: 401
Thanks: 1
Fixes: 1
Registered: 31-07-2007

Re: Rejected by server email error

Fix

Contacted Three, it turned out to be my Plusnet outgoing server settings not containing my username and password. It says 'optional' in these fields and as far as I know I haven't ever had them populated before. No idea why it suddenly required this information but thankfully the issue is now resolved. 

Superuser
Superuser
Posts: 2,818
Thanks: 530
Fixes: 5
Registered: 06-04-2007

Re: Rejected by server email error

They are always required if you aren't connected to the Plusnet network.

 

Thanks

 

Phil