Rejected by server email error
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- Re: Rejected by server email error
22-02-2017 9:23 PM
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Im getting a 'cannot send, the recipient was rejected by the server' error message every time I try to send emails from my iPhone but only when sending on cellular, it's fine on wifi, is this a Plusnet problem or my network provider (Three)?
Fixed! Go to the fix.
Re: Rejected by server email error
23-02-2017 7:14 AM
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I think you've answered your own question - if you can send by wifi (provided by PN), but not cellular (provided by 3), it kind of points to a 3 problem.
23-02-2017 12:29 PM
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Contacted Three, it turned out to be my Plusnet outgoing server settings not containing my username and password. It says 'optional' in these fields and as far as I know I haven't ever had them populated before. No idea why it suddenly required this information but thankfully the issue is now resolved.
Re: Rejected by server email error
23-02-2017 2:07 PM
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They are always required if you aren't connected to the Plusnet network.
Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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