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Redirecting from existing mailboxes.

FIXED
Community Veteran
Posts: 2,919
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Registered: ‎04-08-2009

Redirecting from existing mailboxes.

I've never had to set up any redirects before from my PN boxes until now, and I had always assumed that you can set things up so that incoming emails to existing boxes can be diverted, just as you can do with many third party servers. However, I now need to, and I have tried and failed, so I am probably missing something? 

On the redirect page is the statement "The redirect can't be the same as a mailbox you currently have on your account". So does this mean that I can't actually get incoming emails to existing boxes to an external one?

I can set up a redirect to a different (one which I choose in the redirect process) mailbox, but not an existing one. Any help appreciated. Roll eyes

Edit: I have tried entering an existing mailbox into the "Redirect name" space, and put a yahoo mailbox into the destination box, but it just returns me to the same page with nothing set up.

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Community Veteran
Posts: 2,919
Thanks: 505
Fixes: 3
Registered: ‎04-08-2009

Re: Redirecting from existing mailboxes.

Edit:

I should have said "from a different one" in this sentence..

I can set up a redirect to a different (one which I choose in the redirect process) mailbox

Plusnet Help Team
Plusnet Help Team
Posts: 13,883
Thanks: 4,306
Fixes: 690
Registered: ‎21-04-2017

Re: Redirecting from existing mailboxes.

Fix

Hi @nozzer 

I've discussed this with @JOLO and unfortunately the (odd) way that the redirect function works is that the Plusnet email address you're wanting to redirect from can't exist on your account as a mailbox, because when the redirect is setup it will effectively create the mailbox like an alias, then redirect any mail sent there to an email address of your choosing.

So you'd need to delete the mailbox you're wanting to redirect from, but in doing so you'd lose any emails on the server associated with that mailbox and wouldn't be able to access it anymore.

Sorry for the confusion and if that's not what you'd be wanting. Sad

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 2,919
Thanks: 505
Fixes: 3
Registered: ‎04-08-2009

Re: Redirecting from existing mailboxes.

@Gandalf 

Thanks for this. It's a very strange way of setting up redirects. Seems self-defeating in a way! Undecided

Plusnet Help Team
Plusnet Help Team
Posts: 13,883
Thanks: 4,306
Fixes: 690
Registered: ‎21-04-2017

Re: Redirecting from existing mailboxes.

No problem. Yeah I agree it does seem to be an odd way of doing a redirect. Sad

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 14,519
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Registered: ‎22-08-2007

Re: Redirecting from existing mailboxes.

It's a very strange way of setting up redirects. Seems self-defeating in a way!

Actually it is the usual way of setting up email forwarding - email addresses are either a proper mailbox or a redirection not both.  Very few platforms (Plesk is the only one I have encountered) which allows forwarding on a 'real' emailbox.  There are significant operational issues on having forwarding on real email boxes - people who are not clear about what they are doing never bother to cull the content of the real mailbox, believing that they have deleted the email in the redirected mailbox and all is OK.

What is it you are seeking to achieve here?  Are you by channce wanting to access your emails in someother regime, like for example Yahoo.com?  If yes, then there are alternative approaches.