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Recover deleted email in webmail

Longdene
Newbie
Posts: 3
Registered: ‎16-12-2018

Recover deleted email in webmail

I know this has been asked before! But an email has been deleted in Webmail and as the deleted email box then empties on closing I can't recover it through the computer.

Can any tell me if or how it is possible to how to recover this? 

 

 

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Recover deleted email in webmail

Hi there.

We can try to retrieve the deleted mail as we keep temporary snapshots of your mail on the back-end systems so we could try to find the relevant snapshot to restore from.

Do you know the rough date and time of the message?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Longdene
Newbie
Posts: 3
Registered: ‎16-12-2018

Re: Recover deleted email in webmail

Thank you for replying. The email was arrived around 1200 (midday) on Thursday 13th December and had an attachment - that is the bit that I really need!

 

Carolyn Gaff.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,615
Thanks: 321
Fixes: 72
Registered: ‎22-01-2018

Re: Recover deleted email in webmail

Hello @Longdene,

 

We are happy to hear you have received the email you needed. Please get back to us if you need any further assistance.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Longdene
Newbie
Posts: 3
Registered: ‎16-12-2018

Re: Recover deleted email in webmail

I haven't received it! My reply was to let you know when I originally received it as asked by Gandalf!

Jubby
All Star
Posts: 626
Thanks: 110
Fixes: 31
Registered: ‎06-08-2018

Re: Recover deleted email in webmail

Hi @Longdene,

Please accept my apologies for any confusion caused.

I have raised a task to the relevant team to return a snapshot of emails received on 13/12/2018 in an attempt to recover the attachment you require. This will be done as soon as possible.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional