Recover deleted email in webmail
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Recover deleted email in webmail
16-12-2018 12:55 PM
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I know this has been asked before! But an email has been deleted in Webmail and as the deleted email box then empties on closing I can't recover it through the computer.
Can any tell me if or how it is possible to how to recover this?
Re: Recover deleted email in webmail
17-12-2018 9:19 AM
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Hi there.
We can try to retrieve the deleted mail as we keep temporary snapshots of your mail on the back-end systems so we could try to find the relevant snapshot to restore from.
Do you know the rough date and time of the message?
Re: Recover deleted email in webmail
17-12-2018 8:36 PM
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Thank you for replying. The email was arrived around 1200 (midday) on Thursday 13th December and had an attachment - that is the bit that I really need!
Carolyn Gaff.
Re: Recover deleted email in webmail
18-12-2018 9:40 AM
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Hello @Longdene,
We are happy to hear you have received the email you needed. Please get back to us if you need any further assistance.
Re: Recover deleted email in webmail
18-12-2018 11:05 PM
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I haven't received it! My reply was to let you know when I originally received it as asked by Gandalf!
Re: Recover deleted email in webmail
19-12-2018 10:44 AM
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Hi @Longdene,
Please accept my apologies for any confusion caused.
I have raised a task to the relevant team to return a snapshot of emails received on 13/12/2018 in an attempt to recover the attachment you require. This will be done as soon as possible.
Thank you.
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