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Received mail being blocked

philipgreg
Newbie
Posts: 8
Thanks: 1
Registered: ‎08-10-2015

Received mail being blocked

Hi I operate a holiday cottage and the booking emails from my agency are no longer arriving at my plus net account. They are being bounced as SPAM and not even making it to my junk folder, this is very inconvenient. Other emails from the same sender are being received but not all of them. The emails are addressed to my domainand redirected to my plusnet mailbox (both anonomised for posting) The bounce email contains: philip@xxxxxxx.plus.com (ultimately generated from philip@mydomainname.me.uk) host mx.avasin.plus.net [212.159.9.200] SMTP error from remote mail server after end of data: 552 Spam Message Rejected The header of the bounced message looks like this From: Bethan Xxxxxx To: Philip XXXXXX Cc: Bcc: Date: Fri, 8 Mar 2019 10:14:35 +0000 Subject: Re: Bookings not on owners portal There seems to be no reason for these to be marked as SPAM is there anyway to whitelist the domain? Thanks Phil
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,425
Thanks: 6,254
Fixes: 1,453
Registered: ‎11-01-2008

Re: Received mail being blocked


Moderators Note


This topic has been released from the Spam filter

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If it fixed it click 'This fixed my problem'
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Received mail being blocked

Hi @philipgreg, thanks for your post.

 

You should be able to access blacklist/whitelist setting via the 'Manage My Mail' section within Member Centre.

 

Please let us know how you get on.