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Really dumb question....

FIXED
Wooster
Hooked
Posts: 6
Thanks: 2
Registered: ‎13-06-2018

Really dumb question....

Hello - I've been a plus.net customer for a few years, but never wanted to create a plus.net email account - until now. I've watched the  Video  but I can't seem to login.  It asks for my username and password....  Are these my plus.net account username & password?  When i use these it just comes back with 'login failed'.  What am i doing wrong?

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 19,666
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: Really dumb question....

Hi @Wooster 

A warm welcome to the forums … there is no such thing as a dumb question when you do not already know the answer!!

Just to check...

  1. Do you have an active account which you are paying for (that is not a legacy free email account)?
  2. Are you logging into the user / account portal (not webmail)?
  3. Are you with Plusnet or one of the legacy brands?

The link you gave refers to using the WEBMAIL service - on that page there is another link (https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/) which advises on how to set up email addresses - which you need to do before you try to use them!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Wooster
Hooked
Posts: 6
Thanks: 2
Registered: ‎13-06-2018

Re: Really dumb question....

Hello Townman - An active account?  I get my broadband & phone from Plusnet - to I'm assuming this means I have an active account?  I'm log on through this page:  https://www.plus.net/member-centre/login  So - yes, I'm with plusnet.  I'm only interested in using a web-mail address - I don't want to use MS Outlook etc.  (I'm happy with an @plusnet address.)

 

 

Townman
Superuser
Superuser
Posts: 19,666
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: Really dumb question....

Fix

@Wooster 

My apologies - the link I gave you from the how to USE webmail page does not expressly advise on how to set up email addresses (as I expected it to).  You need to follow the further link on that page https://www.plus.net/manage_my_mail/ to ESTABLISH the mail box.

Indeed the rest of that page does describe CONNECTING to an existing mailbox using an email client.

Webmail is just another email client … you still need to create the email addresses using the Manage My Mail option in the user portal.  That page I pointed you to presupposes that a default address exists … which is the way the email system used to work.  I will ask for the page to be reviewed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Wooster
Hooked
Posts: 6
Thanks: 2
Registered: ‎13-06-2018

Re: Really dumb question....

Thanks for this.  Completed the necessary fields, and now just waiting for the conformation from the 'postmaster'.  Grateful thanks

Townman
Superuser
Superuser
Posts: 19,666
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: Really dumb question....

That email address should already be ready for use - just try logging into it using webmail.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 19,666
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: Really dumb question....

@Wooster - thank you for your input here - the consequent request to change the documentation in the light of your experience has been accepted.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.