Really dumb question....
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Really dumb question....
31-12-2019 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello - I've been a plus.net customer for a few years, but never wanted to create a plus.net email account - until now. I've watched the Video but I can't seem to login. It asks for my username and password.... Are these my plus.net account username & password? When i use these it just comes back with 'login failed'. What am i doing wrong?
Fixed! Go to the fix.
Re: Really dumb question....
31-12-2019 12:24 PM - edited 31-12-2019 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Wooster
A warm welcome to the forums … there is no such thing as a dumb question when you do not already know the answer!!
Just to check...
- Do you have an active account which you are paying for (that is not a legacy free email account)?
- Are you logging into the user / account portal (not webmail)?
- Are you with Plusnet or one of the legacy brands?
The link you gave refers to using the WEBMAIL service - on that page there is another link (https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/) which advises on how to set up email addresses - which you need to do before you try to use them!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really dumb question....
31-12-2019 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Townman - An active account? I get my broadband & phone from Plusnet - to I'm assuming this means I have an active account? I'm log on through this page: https://www.plus.net/member-centre/login So - yes, I'm with plusnet. I'm only interested in using a web-mail address - I don't want to use MS Outlook etc. (I'm happy with an @plusnet address.)
31-12-2019 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My apologies - the link I gave you from the how to USE webmail page does not expressly advise on how to set up email addresses (as I expected it to). You need to follow the further link on that page https://www.plus.net/manage_my_mail/ to ESTABLISH the mail box.
Indeed the rest of that page does describe CONNECTING to an existing mailbox using an email client.
Webmail is just another email client … you still need to create the email addresses using the Manage My Mail option in the user portal. That page I pointed you to presupposes that a default address exists … which is the way the email system used to work. I will ask for the page to be reviewed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really dumb question....
31-12-2019 5:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for this. Completed the necessary fields, and now just waiting for the conformation from the 'postmaster'. Grateful thanks
Re: Really dumb question....
31-12-2019 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That email address should already be ready for use - just try logging into it using webmail.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really dumb question....
02-01-2020 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page