cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Restore archived emails

Bostal
Interested
Posts: 2
Thanks: 1
Registered: ‎30-04-2020

Re: Restore archived emails

Hi

Wondered if you have made any progress with unarchiving? I have just suffered the same fate and Plusnet seems to have closed down. No phone, no chat. Bostal

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 28,406
Thanks: 6,233
Fixes: 1,453
Registered: ‎11-01-2008

Re: Restore archived emails


Moderators Note


This topic has been split from another one for better visibility and to help staff and customer.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 19,693
Thanks: 8,032
Fixes: 94
Registered: ‎22-08-2007

Re: Restore archived emails

@Bostal 

A warm welcome to the forums.  Have you already requested a restore, if yes, do you have a ticket number for the request please?

Email archiving

Plusnet has two email content archiving 'events'

  1. Exceeding the Fair Usage Policy (FUP): This is invoked when the sum of the contents of all of your email boxes exceeds the 1GB FUP allowance. Users will have received warning notices for several weeks, having exceeded 75% of the FUP. After 2 warnings of having exceeded 100% of the FUP, mailboxes are archived to bring the FUP utilisation down below 100%. The act of archiving emails is recorded in the user's ticket history - see the PN tickets link below
  2. Mailbox not accessed for a while: After a period of not accessing a mailbox (it not being logged into) the contents are archived. An email is sent to that mailbox advising of the archiving action, after it has been archived. No record of the action is recorded in the ticket history

Archives are retained for 30 days. When making a request to unarchive emails, it is very helpful to inform staff which of the above archives appears to have been performed - it stops them looking for non-existent tickets!

 

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tomca
Grafter
Posts: 33
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Restore archived emails

@Bostal.

 

Thanks for contacting us.

 

Sorry to hear of the issues you're having with the emails, so I can look into this please can you provide some further information about the issue you're having.

 

Also please send us a private message with your username so that I can locate your account.

 

Thanks - Carl.

 Carl Tomlinson
 Plusnet Help Team
Bostal
Interested
Posts: 2
Thanks: 1
Registered: ‎30-04-2020

Re: Restore archived emails

Thanks Tomca. I managed to contact one of your colleagues by telephone and my emails have now been restored so problem solved. I have had a good clear out of my folders and am now well within my storage limit.

Bostal

dvorak
Moderator
Moderator
Posts: 28,406
Thanks: 6,233
Fixes: 1,453
Registered: ‎11-01-2008

Re: Restore archived emails


Moderators Note


Post from another topic merged in.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'