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Problems with email on iPad

Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Problems with email on iPad

I seem to be having problems with receiving emails as the iPad does not seem to want to verify my email details. I was having problems on my iMac but that seems to have improved but takes a looooong time for them to arrive.
Why can I not access emails with my Plusnet address on the iPad?  Why does the iPad not accept my details?
Do other people have this problem?
Have tried to get them through gmail but that does not seem to want them either on iPad or iMac.
Asked in support and just got told to use webmail!  But that is not acceptable.
12 REPLIES
Superuser
Superuser
Posts: 12,546
Thanks: 3,831
Fixes: 25
Registered: 22-08-2007

Re: Problems with email on iPad

That is indeed unacceptable.
If the iPad will not connect, then it usually means that you've mistyped something.  I've got several PlusNet email accounts configured on several devices without issue.
Are you configuring it for imap or pop3 operation?
When it goes through the verification process, it will initially fail asking if you want to try a non-SSL connection, to which you should say yes.
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

Have checked what I input, and have tried the non SSL connection and it just keeps trying to verify it.....
Superuser
Superuser
Posts: 12,546
Thanks: 3,831
Fixes: 25
Registered: 22-08-2007

Re: Problems with email on iPad

It might be worth while completely clearing out the email configuration and starting again - after a restart.  iPads are a bit notorious for screwing up the email configurations.
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

Well it just will not accept Plusnet.... So can only get emails addressed to me using Plusnet on iMac (and that took a bit of fiddling about too) which is very irritating!
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Problems with email on iPad

Whilst in that case incoming emails were being received, so setting that up is not detailed, does adapting the instructions posted here help?
David
David
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

Will have another try tomorrow thanks.
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

Still having problems.
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Problems with email on iPad

If you use the same email login details as are failing on your iPad does login to webmail work?
David
David
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

You mean The password, yes can get in webmail no problem but prefer that on the iMac as easier to read!  Will have to try again with the mail though as also use another email address and would like read them all in same inbox.
Still cannot understand why Plusnet email address cannot be verified but will persevere.
RogerJM
Newbie
Posts: 2
Registered: 25-01-2016

Re: Problems with email on iPad

I am not sure if my experience with Plusnet and my two iPhones (5S and 6) will help but when creating my imap accounts on both phones the time verifying seems to take ages. I ticked the non SSL choice and off it went again verifying. Then the same Yes to no SSL box came up and shortly after ticking Yes for the second time the account verified and I could go back to confirm the account which set up OK. It seems a bit laborious and long winded but it did set up in the end. Could this be the same on your iPad?
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Problems with email on iPad

I think the reason it asks the "no SSL" confirmation question twice is probably that it's once for receiving mail and once for sending mail.
David
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Problems with email on iPad

Have given up trying to get Plusnet email on iPad.  Will just see it on iMac.  Do not know why have this problem but annoying.