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Problems with Webmail

Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: webmail is sooooooooo slooooooow

I've had the connection failed message. Sometimes it shows email others it says 'no messages'.

AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: webmail is sooooooooo slooooooow

Very very slow today. T e d i o u s.

Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: webmail is sooooooooo slooooooow

Still getting the 'connection failed' message.

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: webmail is sooooooooo slooooooow


@rongtw wrote:

OH dear Embarrassed

webmail.PNG


Thanks.

 

We're looking at that.  I've replicated it internally.   Are you seeing any problems with POP or IMAP?  Webmail appears to be working ok despite that error message.

Kelly Dorset
Ex-Broadband Service Manager
AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: webmail is sooooooooo slooooooow

Webmail isn't working okay for me! "Service Unavailable" messages all day yesterday and it's just taken about 2 minutes to load up emails and 30 seconds to delete 4 emails. I suppose, for Plusnet, that is webmail working.

Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: webmail is sooooooooo slooooooow


@AmigaMan wrote:

 I suppose, for Plusnet, that is webmail working.


No, that's Pnet working superfast.

I have given up on them. How on earth can a large internet provider not be able to sort out it's email in YEARS. But they will do you proud.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: webmail is sooooooooo slooooooow

That's not good.  Can you DM me your username so I can check your account?

Kelly Dorset
Ex-Broadband Service Manager
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: webmail is sooooooooo slooooooow

29 seconds to populate my 650 message Inbox.

30 seconds to repopulate it.

I also get the server error message but ignore it.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: webmail is sooooooooo slooooooow

This error message issue has been sorted. It was just a display problem, rather than anything more sinister.
Kelly Dorset
Ex-Broadband Service Manager
AndrewLorimer
Grafter
Posts: 47
Registered: ‎21-07-2013

Re: webmail is sooooooooo slooooooow

Thanks for that Kelly. Thanks to Plusnet too.

AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: webmail is sooooooooo slooooooow

Hi Kelly,

I assume you received my message with my Username and tweaked my account or something as it seems to be working a bit faster now?

Thanks for that.

 

Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: webmail is sooooooooo slooooooow

Much faster this morning and opening instantly.

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: webmail is sooooooooo slooooooow


@AmigaMan wrote:

I assume you received my message with my Username and tweaked my account or something as it seems to be working a bit faster now?

 

Thanks for sending it over.  I used it to verify that it was the problem we were working on was causing your slowness, rather than anything else.

Again, please nudge on here if it gets slow again.

Kelly Dorset
Ex-Broadband Service Manager
AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: webmail is sooooooooo slooooooow

Thanks Kelly,

I will do.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: webmail is sooooooooo slooooooow

Webmail EXTREMELY sloooow at the moment Angry

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