Problems with Webmail
@bazzer wrote:
The slow / non response time to open an email is just as bad.
As @JonoH has mentioned, we did not expect a noticeable performance boost from the software upgrade. On the contrary, I'd have been very surprised if it there was perceptible improvement in that area.
@Anon wrote:
Whilst I can, slowly, get into webmail, today I cannot get my Pnet email on my desk top mail and I could last night. What have you done now?
We have done nothing that would affect your ability to access your mail directly. What POP3 server are you trying to communicate with, and using what software? Does is work from other machines/locations?
Would it not have been time better spent getting the damn webmail to work and then tinker with the colour palette?
We are spending time looking at the performance problems. Lots of it. The software update is one piece of a larger puzzle, and having a 'cleaner' up to date installation will help us in other areas. The feature improvements are incidental.
@VileReynard wrote:
I see the automatic drop down "feature".
What feature is that then?
Unfortunately, it includes a couple of "test" mailboxes that were deleted several weeks ago.
username+test
username+test2
The upgraded software is using a 'fresh' database, and Webmail doesn't interact with the rest of the email platform in a way in which it can physically re-instate deleted mailboxes 
@rongtw wrote:
@bobpullen its got a new bug now
and like i said it just looks better , no improvement
Looks like a .css file failed to load. Did it fix itself after a page refresh? Only other thing I can think is that we've got caching switched on for this version where it was switched off before.
@VileReynard wrote:
I see the automatic drop down "feature".
Unfortunately, it includes a couple of "test" mailboxes that were deleted several weeks ago.
username+test
username+test2
@VileReynard You use Firefox as your browser? My betting is you do as I am also seeing the remembered logins.
This is nothing to do with Plusnet and everything to do with the recent change in Firefox.
Hover the mouse over the redundant entries and hit delete to make Firefox forget them.
@jelv wrote:
@VileReynard wrote:
I see the automatic drop down "feature".
Unfortunately, it includes a couple of "test" mailboxes that were deleted several weeks ago.
username+test
username+test2
@VileReynard You use Firefox as your browser? My betting is you do as I am also seeing the remembered logins.
This is nothing to do with Plusnet and everything to do with the recent change in Firefox.
Hover the mouse over the redundant entries and hit delete to make Firefox forget them.
Yes, I use Firefox for all browsing - normally I can click on box and see a number of entries. Don't know why it was thought a good idea to show all possible memorised mailboxes. I suppose its for the "technically incompetent" population.
I actually use Thunderbird (following Plusnet's "server fix") which allows me to use a proper maildir format (one file per email). I archive most emails to local storage, which eventually gets backed up.
That's one Firefox feature I often have issues with. It remembers all the attempts, including those where fat fingers caused me to duff up what I keyed!
You can edit memorised user/password pairs manually....