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Problems with Webmail

bazzer
Pro
Posts: 301
Thanks: 144
Registered: ‎10-12-2010

Re: Webmail speed

We've been told before to regularly delete emails off the server. I deleted a number of mails earlier and now they are back again!

drj
Aspiring Pro
Posts: 1,115
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Webmail speed

As you may know if you read this topic frequently I now use Gmail instead.

However I thought I'd log onto PlusNet email to see how it was now - so I've just done so, counted up to 153 (i.e. seconds) and got a timed out message.

So, basically, Webmail is unusable at 12.30pm on a Saturday afternoon...

EDIT - I can access other folders but the Inbox refuses to load. Just deleted 99 emails in my Deleted folder to see

if I can replicate the above.

AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: Webmail speed

Yes I gave up this morning. Timed out every time. I've just managed to get emails up now. I've not tried deleting any yet though.

VileReynard
Champion
Posts: 11,847
Thanks: 457
Fixes: 17
Registered: ‎01-09-2007

Re: Webmail speed

I've set up Thunderbird on my PC & get emails via IMAP which mostly works, provided I do this frequently.

Most email goes to Gmail + I take backups of Gmail onto my PC.

I also take backups of the backups on my PC to external devices.

"In The Beginning Was The Word, And The Word Was Aardvark."

bazzer
Pro
Posts: 301
Thanks: 144
Registered: ‎10-12-2010

Re: Webmail speed

I use Webmail to A) allow me to view incoming mails when I'm not at home and B) to delete the spam and mails I do not want before I download everything I wish to keep on my PC.

Therefore I do not have hundreds or thousands of mails on PN servers so cannot be accused of clogging up their system yet still the performance is frequently slow and unresponsive.

 

Moderator
Moderator
Posts: 28,427
Thanks: 2,464
Fixes: 318
Registered: ‎14-04-2007

Re: Webmail speed

Don't know how this issue is progressing but Webmail is running a lot livelier these days, for me at least.

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
drj
Aspiring Pro
Posts: 1,115
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Webmail speed

Well I've just tried and I have to agree - at least with the minimal contents I've got there now.

 

Still takes ten seconds to load my Inbox.

 

However I gave up on PlusNet webmail months ago now. Switched to Gmail where I already had my email archive stored.

 

It's SO much better than PlusNet Email in almost everything except Compose - which is infuriating to use since it doesn't display all the headers. Searching is an absolute DREAM to use and so quick!

Moderator
Moderator
Posts: 28,427
Thanks: 2,464
Fixes: 318
Registered: ‎14-04-2007

Re: Webmail speed

14 seconds from clicking 'Login' to a fully populated Inbox of 1271 messages.

By recent standards that is flying... and very workable.

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
VileReynard
Champion
Posts: 11,847
Thanks: 457
Fixes: 17
Registered: ‎01-09-2007

Re: Webmail speed

But Plusnet have gained a very bad reputation for reliable email.

"In The Beginning Was The Word, And The Word Was Aardvark."

Moderator
Moderator
Posts: 28,427
Thanks: 2,464
Fixes: 318
Registered: ‎14-04-2007

Re: Webmail speed

Agreed. They have some pretty long bridges to rebuild.

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
Attila_The_Pun
Rising Star
Posts: 51
Thanks: 24
Registered: ‎30-11-2016

Re: Webmail speed

As somebody who rarely uses Webmail and prefers to download my messages via my email client I see no changes in the last two years except maybe that the service has gotten worse!! Typically my emails take an average of 3-5 minutes to download most days which is pretty poor if you ask me.

I have only just spotted this, as I rarely look at the thread now.

I am not clear from the above comment whether you are/were suffering slow email downloads on your email client or on PlusNet Webmail, but if the former, you may be interested in the following:

https://community.plus.net/t5/Broadband/POP3-emails-throttled-on-PlusNet-broadband-affects-both-PN-a...

I was experiencing extremely slow email downloads to Outlook 2016 (Office 365) after it underwent an 'upgrade', but it turned out (as you can see) to be related to DNS server address resolution in the PlusNet router, and I got round it by substituting (at first) Google's DNS server addresses in my network definitions (instead of leaving the router to do the job) and later the PlusNet ones (better than having Google spy on me) - see message https://community.plus.net/t5/Broadband/POP3-emails-throttled-on-PlusNet-broadband-affects-both-PN-a....  If you are experiencing slow downloads of emails to your email client, it would be worth reading this thread right through.

If I remove this setting and revert to letting the PlusNet router do the business, then the problem returns, so I am continuing to use the explicit DNS addressing.

MKSlinky
Seasoned Pro
Posts: 863
Thanks: 239
Fixes: 3
Registered: ‎26-01-2016

Re: Webmail speed

@Attila_The_Pun

Are you referring to the settings as found in these windows? If so did you change the TCP/IPv4 ?

 

I heard the other day that it's better to use 1.1.1.1 as the preferred DNS and 1.0.0.1 as the alternate 

 

Adapter Settings.JPG

 

VileReynard
Champion
Posts: 11,847
Thanks: 457
Fixes: 17
Registered: ‎01-09-2007

Re: Webmail speed

Actually, a DNS lookup only leaks your IP address and the name of the web-site plus date & time. This is not very useful to Google unless it is used in conjunction with the embedded Google code found on most websites.

"In The Beginning Was The Word, And The Word Was Aardvark."

Attila_The_Pun
Rising Star
Posts: 51
Thanks: 24
Registered: ‎30-11-2016

Re: Webmail speed

MKSlinky,

Those are indeed the settings I changed (sorry, I didn't have time to go into detail) and if you click the "Advanced..." button, you can enter up to 4 DNS server addresses. [Annoyingly, if at any time you revert to "Obtain DNS server address automatically" it throws away the ones you previously entered, not merely greying them out, so keep a note of them somewhere.]

I cannot comment on those DNS server addresses you mention, but then I'm down as a Grafter, not a Seasoned Pro like yourself. :grin:  Rely not on rumour is all I would say.

 

Do please report here whether this works for you.  Also, what is your router model.

Tony (aka AtP)

PS  We are rather off-topic, since this thread is about slow Webmail.  Apart from this problem apparently related to this particular router type, I don't know if client-based email download speed is a common problem.  PlusNet in fact advocates using a mail client to avoid the slow Webmail problems.  I can't believe how long it is taking to fix the latter.

 

 

Highlighted
MKSlinky
Seasoned Pro
Posts: 863
Thanks: 239
Fixes: 3
Registered: ‎26-01-2016

Re: Webmail speed

@Attila_The_Pun

 

On the contrary.., I'm no seasoned pro, just a grafter like yourself. Truth be known I know very little about these things and take most of my pointers from other seasoned pros or YouTube videos such as this one by Linus Tech Tips. Make of it what you will Smiley

 

 

As for which router I use it's the one supplied by Plusnet 'Hub One' which users cannot change the DNS settings, annoyingly!

 

Plusnet-Hub-One-Router.jpg

 

Off topic? How so? Your suggestion was to find alternate ways of improving downloads of webmail was it not?