Problems with Webmail
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- Re: Webmail speed
Re: Webmail speed
09-07-2018 9:59 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Webmail speed
09-07-2018 10:12 AM
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Re: Webmail speed
09-07-2018 10:19 AM - edited 09-07-2018 10:20 AM
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"pure vile speculation"
I saw it as a joke - a play on words given the posters user name
Re: Webmail speed
09-07-2018 10:19 AM
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Information on what the problems are and what has been done or eliminated as a cause or contributing factor would help to manage customers' expectations. You probably have more information than most, but more frequent updates from Plusnet to us ordinary customers would be appreciated.
Re: Webmail speed
09-07-2018 10:25 AM
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I completely agree with you @maranello and have on many occasions requested the same through the SU channel. The sentiment is though as I suggested … and NDAs prevent me sharing details, but suffice to say it is not the "nothing is happening" scenario some would here have us believe.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Webmail speed
09-07-2018 10:50 AM
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In which case speculation is to be expected, vile or otherwise, and you should not be making discouraging comments to other contributors to this thread, or if made in jest then more clearly and unambiguously.
Re: Webmail speed
09-07-2018 11:47 AM
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As somebody who rarely uses Webmail and prefers to download my messages via my email client I see no changes in the last two years except maybe that the service has gotten worse!! Typically my emails take an average of 3-5 minutes to download most days which is pretty poor if you ask me.
I don't believe for one minute that Plusnet have done anything about this problem, why would they if it's a free service?
Like it or lump it if you're a Plusnet customer we have to accept this poor service whatever, the alternative is to find a better ISP.
Re: Webmail speed
09-07-2018 11:50 AM
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Re: Webmail speed
09-07-2018 11:58 AM
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MKSlinky opined :"Like it or lump it if you're a Plusnet customer we have to accept this poor service whatever, the alternative is to find a better ISP."
No it's not. I switched to Gmail several months ago - and it's generally excellent if a little obscure to use at times. What I have realised is that the search routine is astoundingly good, being accurate and exceedingly quick.
It helped of course that I'm using my own domain names so only had to switch the direction they were sent in not change my email address.
My Plusnet service otherwise is really pretty good. Being in a village we're saddled here with slow internet, but I'm getting up to twice the speed of my neighbours. And all for less than £20pm
Re: Webmail speed
09-07-2018 12:02 PM
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@Browni wrote:
Or don't use ISP based email...
Good point perhaps if you're a new P-net customer but I joined a few years ago and use my P-net account as my primary email address. I don't relish having to notify my entire address book that I've changed email address again!
Re: Webmail speed
09-07-2018 12:19 PM
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I've got my own domain but even using gmail or outlook.com for your email will prevent the issue you mention.
Re: Webmail speed
09-07-2018 7:00 PM
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Fair comment, I do have a Gmail address too but I use that for spam mainly. Ironically downloading messages from Gmail via Windows 10 Mail app takes less than 10 seconds, if only P-Net were that capable, I'm sure we would all find good use for all the extra time on our hands.
I don't tend to switch ISP that often and P-Net broadband seems pretty reliable, it's just a shame the rest of the service doesn't come up to scratch.
Re: Webmail speed
09-07-2018 7:08 PM - edited 09-07-2018 7:08 PM
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It is possible (but difficult) to archive all emails on your PC and then to upload them to a better email system.
Buying a domain for your email and hosting it is not a zero-cost option.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Webmail speed
09-07-2018 7:19 PM
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£6.99 per year for the domain & 69p per month for 5 mailboxes.
Re: Webmail speed
09-07-2018 8:35 PM
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@spraxyt wrote:
Webmail now "works" most of the time, albeit with various degrees of slowness. However this evening (08/07/2018) with one of my mailboxes it appeared to be in a confused state, All my folders disappeared from view. Usually this is a symptom of subscriptions being lost - but these included the default folders
This morning (09/07/2018) Apple mail on my iPad showed a different mailbox with sub-folders missing. It had probably been like that overnight, I hadn't looked. Can't blame this one on webmail so possibly last night's incident was down to misinformation from the storage platform, not a webmail fault.
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