cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with Webmail

MKSlinky
Seasoned Pro
Posts: 860
Thanks: 239
Fixes: 3
Registered: 26-01-2016

Re: Webmail speed

I seem to recall someone once said that we should use an IMAP client as opposed to Webmail which should overcome some of bottleneck issues. Yeah right, pull the other one, I only ever use an IMAP client and it's SLOW SLOW SLOW!!!!!! On average my emails take around 3-4 minutes to download which is completely unacceptable. 

Complaining in this forum has gotten us nowhere and Plusnet continue to drag their heals with this issue. Sure we've all heard their pitiful excuses about not being able to identify the exact cause but does anyone really believe that? I certainly don't. If Plusnet were a political party they would have been branded as liars and cheats long ago.

The best any of us can do right now is express our dissatisfaction via other means, I use 'ThinkBroadband' to vent my own frustrations and at least my monthly reviews help dissuade other potential customers from joining.

 

 

 

jjlothin
Grafter
Posts: 38
Thanks: 3
Registered: 08-06-2007

Re: Webmail speed

Thanks for the 'Think Broadband' tip, MKSlinky - sounds like it's worth trying, in this vain attempt to get Plusnet to LISTEN!

And I will try it - if I ever finish dealing with ******* Microsoft who, yet again, have totally screwed my office PC with the latest Windows update.

If I didn't have to earn a living (and I had the strength), I would throw my computer out of the window. Ticked off

Walter
Grafter
Posts: 71
Thanks: 9
Registered: 28-06-2007

Re: Webmail speed

I've been with Plus Net since the year dot and they have generally performed very satisfactory. So far the webmail is still an issue and I use it occasionally here's hoping they can solve the speed issue.

M$ is another problem I have avoided successfully over the last 12 years by using an open source LInux based system called Ubuntu, it is free to download and use, there is good on line help. Why not give the latest 2018 version a try  if you've not yet tried it. >  see here <

and >download here <

Moderator's note by Mike (Mav): Post released from Spam Filter.

jjlothin
Grafter
Posts: 38
Thanks: 3
Registered: 08-06-2007

Re: Webmail speed

Many thanks for the Ubuntu tip, Walter Smiley ! I daren't try experimenting with it on the Office computer - my boss also uses it with his own log-in and he is even less techy than I am! - but I may well give that a try on my home pc when M$ next start driving me insane.

VileReynard
Seasoned Pro
Posts: 10,854
Thanks: 251
Fixes: 10
Registered: 01-09-2007

Re: Webmail speed

Linux can be run in memory and booted from DVD or USB as a trial.

No disks are hurt in this process. Grin

Highlighted
nicki77
Grafter
Posts: 36
Thanks: 12
Registered: 04-08-2016

Re: Webmail speed

Well PlusNet's webmail is really working well today.  Getting IMAP errors on both the normal webmail and the basic webmail.

Moderator
Moderator
Posts: 26,531
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Webmail speed

I can live to a certain extent with the current ongoing problems with webmail.....

Until my daughter needs to send a couple of important (money involved) emails.

I get it in the neck because I have a closer relationship with Plusnet than she does.

Customer and Forum Moderator.

bazzer
Pro
Posts: 300
Thanks: 142
Registered: 10-12-2010

Re: Webmail speed

Current as in 2 years?

It's become normal service now in fact if, god forbid, it performed as it should do I'd be quite lost without this thread.

I'd have return to that life where I used to wander down the park each day and feed the ducks.

Superuser
Superuser
Posts: 9,577
Thanks: 950
Fixes: 54
Registered: 06-04-2007

Re: Webmail speed

Webmail now "works" most of the time, albeit with various degrees of slowness. However this evening with one of my mailboxes it appeared to be in a confused state, All my folders disappeared from view. Usually this is a symptom of subscriptions being lost - but these included the default folders

I logged out and in again and they returned, but with actual folder names - the show actual names checkbox in Special Folders had become ticked. Unticked that and saved changes, and back to normal. Huh

David
VileReynard
Seasoned Pro
Posts: 10,854
Thanks: 251
Fixes: 10
Registered: 01-09-2007

Re: Webmail speed

Plusnet are still making occasional random changes in the vain hope of fixing it, then.

Superuser
Superuser
Posts: 11,880
Thanks: 3,243
Fixes: 22
Registered: 22-08-2007

Re: Webmail speed

Given we have zero knowledge of what is being done, we are not in a position to know if the changes are random, tactical, strategic or in vain. Your words are therefore pure vile speculation.
Richard-261
Grafter
Posts: 27
Thanks: 4
Registered: 03-01-2017

Re: Webmail speed

I'd stopped posting to this thread, as my webmail worked pretty much every time, albeit a bit slow, but the last few days it has been horrendously slow, so slow to load on a couple of occasions that I gave up waiting.

I don't want to 'slag off' the people trying to fix it, but after two years, surely it would be possible to at least decide where the problem lay (hardware or software) and change the offending item?

2 strokes good - 4 strokes bad : George Orwell.
maranello
Pro
Posts: 1,014
Thanks: 94
Fixes: 1
Registered: 11-01-2008

Re: Webmail speed


@Townman wrote:
Given we have zero knowledge of what is being done, we are not in a position to know if the changes are random, tactical, strategic or in vain. 

And therein lies the problem. Plusnet are either clueless as to what the problems are, or don't want to inform customers in case the information is damaging to their reputation. In the meantime this public forum becomes populated by ongoing complaints about the Webmail service performance year on year without any sign of a lasting fix

My other car isn't a Ferrari
Superuser
Superuser
Posts: 11,880
Thanks: 3,243
Fixes: 22
Registered: 22-08-2007

Re: Webmail speed

It is much more like not wanting to say anything until all contributory factors have been eliminated. Various culprits have been identified and eliminated giving some improvements only to expose other pinch points. Work continues...
Browni
Aspiring Hero
Posts: 2,253
Thanks: 768
Fixes: 45
Registered: 02-03-2016

Re: Webmail speed

"pure vile speculation"

Typo or language not befitting a superuser?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy