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Problems with Webmail

bazzer
Pro
Posts: 373
Thanks: 183
Registered: ‎10-12-2010

Re: Webmail speed

2 Years and counting............

drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Webmail speed

Logged into Plusnet Webmail today to see how things are getting on (having now switched all my regular emails to Gmail)

 

No change - took 32 seconds for the Inbox to appear. ~Didn't bother trying any further.

spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Webmail speed

Did anyone feel it was slower than now earlier in the week?

David
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Webmail speed

@spraxyt Yes , but getting fed up with reporting it ,as nowt ever going to change Lips_are_sealed

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
nicki77
Grafter
Posts: 36
Thanks: 13
Registered: ‎04-08-2016

Re: Webmail speed

@spraxyt The last few days it has been really bad, gave up trying to access it for much of the day/early evening although it tended to be slightly better early morning or later in the evening.

spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Webmail speed

Thanks for those comments. Presumably performing better (or less badly) over the holiday period?

David
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Webmail speed

@rongtw @nicki77 How badly is it performing for you this morning?

 

Kelly Dorset
Ex-Broadband Service Manager
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Webmail speed

@Kelly Generally mornings are the best times Thumbs_Up 

Today it was loading no problems at all , which is nice Wink

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Webmail speed

I've given up on Plusnet webmail - which is a shame.

I use Thunderbird with IMAP to archive all emails onto my PC.
It works because my mailboxes never get very big.

Obviously I'm losing out on any enterprise level backups.

"In The Beginning Was The Word, And The Word Was Aardvark."

bazzer
Pro
Posts: 373
Thanks: 183
Registered: ‎10-12-2010

Re: Webmail speed

What aggravates me about all of this, other than we're still talking about it 2yrs on, is that you never know where you stand. Literally, one minute it will work fine, the next, error messages appear.

I try to keep my mailbox small and download on to my PC but the whole idea of using webmail is to gain access to incoming mails when away from home.

Even keeping a tidy mailbox isn't made simple. I cannot count the number of times I delete a load of unwanted mails only to find them reappearing again!

Are we ever going to get this resolved and know what the cause of the issue is? That is the biggest mystery!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Webmail speed

Despite what plusnet say , i would hazard a Guess that the problem is Lack of investment ! Roll_eyes

Basically PN has too many customers now and web mail servers cant cope

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
nicki77
Grafter
Posts: 36
Thanks: 13
Registered: ‎04-08-2016

Re: Webmail speed

@Kelly Its much better today thanks.  Not taking forever to load what isn't a particularly large inbox and none of the timeout/failed to connect errors.

 

Edit - spoke to soon.  Just deleted a couple of emails and waiting for the mailbox to refresh got "connection error (failed to reach the server)".Roll_eyes

 

 

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Email is slooooow

@cjags yes 2 years and counting Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Townman
Superuser
Superuser
Posts: 22,916
Thanks: 9,534
Fixes: 156
Registered: ‎22-08-2007

Re: Webmail speed

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 


@rongtw wrote:

Despite what plusnet say , i would hazard a Guess that the problem is Lack of investment ! Roll_eyes

Basically PN has too many customers now and web mail servers cant cope


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Webmail speed

It's definitely much slower than it was 3 years ago.

"In The Beginning Was The Word, And The Word Was Aardvark."