cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with Webmail

Anon
Pro
Posts: 394
Thanks: 121
Registered: 16-04-2007

Re: webmail is sooooooooo slooooooow

Don't worry they will do you proud.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
MKSlinky
Seasoned Pro
Posts: 845
Thanks: 227
Fixes: 3
Registered: 26-01-2016

Re: webmail is sooooooooo slooooooow

Do Plusnet even care about 'quality of service' these days? We all know how long this problem has been affecting customers and for a brief while it did look like something had finally been done to improve service however over these past few weeks the age old problem of slow emails has returned with a vengeance. Today has been especially bad taking 9 minutes to sync webmail with my mail client (Windows 10 Mail). That's just not good enough and we as your loyal customers deserve better!

rongtw
Seasoned Hero
Posts: 6,206
Thanks: 1,107
Fixes: 11
Registered: 01-12-2010

Re: webmail is sooooooooo slooooooow

Nope Sad 

i believe plusnet are shying away from the fix , as it must cost money they are hoping the customers will use other Emails and move away from PN webmail  Lips are sealed

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
drj
Aspiring Pro
Posts: 1,086
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: webmail is sooooooooo slooooooow

Webmail has been working perfectly for me now for some time.

 

Clearly it isn't for others.

 

Cannot PlusNet say why some people are experiencing a lack of performance?

Moderator
Moderator
Posts: 25,672
Thanks: 1,077
Fixes: 46
Registered: 14-04-2007

Re: webmail is sooooooooo slooooooow

Last night was the fastest I have experienced Webmail for a looong time but this afternoon was back to around 35 seconds to populate my Inbox.

Customer and Forum Moderator.
Product of the Tyrell Corporation
AmigaMan
Rising Star
Posts: 59
Thanks: 16
Registered: 16-11-2016

Re: webmail is sooooooooo slooooooow

I've been trying all day and can't even connect to Webmail. It either just times out or I get the usual "Service Unavailable". It's as bad now as when it was at it's slowest and worst last year Sad

Superuser
Superuser
Posts: 9,706
Thanks: 1,293
Fixes: 19
Registered: 22-08-2007

Re: webmail is sooooooooo slooooooow

Be assurred that a lot of effort is being expended on trying to resolve this issue which is multi faceted having not just one cause, albeit apparently one symptom. It is as I have repeatedly speculated complex.
Highlighted
rongtw
Seasoned Hero
Posts: 6,206
Thanks: 1,107
Fixes: 11
Registered: 01-12-2010

Re: webmail is sooooooooo slooooooow

@Townman whilst i agree it may be complex and Multi faceted ,,,,, 12 months to Fix is well over any expected time scale Ticked off

i doubt that if the sales home  page was broken , it would be fixed in less than 12 hours !

i know its not the same , but you get what i mean

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
MKSlinky
Seasoned Pro
Posts: 845
Thanks: 227
Fixes: 3
Registered: 26-01-2016

Re: webmail is sooooooooo slooooooow


rongtw wrote:

i doubt that if the sales home  page was broken , it would be fixed in less than 12 hours !

i know its not the same , but you get what i mean


 

I couldn't agree more.., Plusnet seem to have their priorities all wrong! Rather than concentrating on gaining new customers and likely adding to the problem why not concentrate on those that they do have, a year of bad service is not a good way to keep customers happy.

It seems like we hear the same old recycled excuses over and over on this subject, I mean how complex can this problem really be? Surely by now Plusnet should have realised that their engineers are too incompetent to solve the issue?

Simple solution..., find a competent person Wink

 

VileReynard
Seasoned Pro
Posts: 10,540
Thanks: 185
Fixes: 9
Registered: 01-09-2007

Re: webmail is sooooooooo slooooooow

12 months and counting.

Cause of failure still mostly unknown.

Superuser
Superuser
Posts: 9,706
Thanks: 1,293
Fixes: 19
Registered: 22-08-2007

Re: webmail is sooooooooo slooooooow

The cause of the failure has not been put in the public domain - which is quite different to being unknown. As I have repeatedly suggested it is far from simple ... otherwise it would not have taken so long.
rongtw
Seasoned Hero
Posts: 6,206
Thanks: 1,107
Fixes: 11
Registered: 01-12-2010

Re: webmail is sooooooooo slooooooow

Whereas i am no expert , but surely EMAIL failures are due to either hardware or software  ?

If the server  Hardware is not up to the Job , obviously it needs updating , i presume fairly expensive But it will work .

If its a software problem , the amount of tweaking done obviously will not fix it even after 12 month of trying .

So the obvious answer is the Plusnets Email server system Needs a Massive UPgrade not a bit of tweaking Crazy2

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: webmail is sooooooooo slooooooow


drj wrote:

Webmail has been working perfectly for me now for some time.

 

Clearly it isn't for others.

 

Cannot PlusNet say why some people are experiencing a lack of performance?


Hi, I posted about a couple of pages back.  It's down to the nature of the problem we see on the platform.  There are quite a lot of moving parts, so when we start seeing slow performance, it's not across the whole platform.  This means you have some users seeing bad performance, and all the rest not seeing an issue at all.

I'm really sorry for this still being an issue.  We're still working in the background on this, both to fix the patches of poor performance when they happen and prevent them from occurring in the first place.   

@AmigaMan: Sorry about yesterday.  I'm hoping performance is a lot better today for you?

 

 

Superuser
Superuser
Posts: 9,706
Thanks: 1,293
Fixes: 19
Registered: 22-08-2007

Re: webmail is sooooooooo slooooooow

@rongtw,

If only it were that simple of being able to point to a bit of anything and say "That's the bit, let's rip out and rebuild". Analogies are usually dangerous, but it's a bit like an intermittently noisy phone line. You don't know where the noise is coming from ... and when you seek to investigate the noise ain't there.

To fix or replace something, one has to locate the problem component. As I suggest, this is complex - we can see the smoke, but not the gun.
drj
Aspiring Pro
Posts: 1,086
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: webmail is sooooooooo slooooooow

I've had a Murray Walker moment - I spoke too soon!

Webmail this evening is virtually useless - ground to a halt and only occasionally lists folders.

 

HOWEVER

 

I've opened webmail in Chrome (Version 61.0.3163.100 (Official Build) (64-bit)) - rather than Firefox (56.0 64-bit) - and it's MUCH more responsive - still slower than of late but at least I can get the inbox to list and I can read emails.