Problems with Webmail
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- Re: webmail is sooooooooo slooooooow
Re: webmail is sooooooooo slooooooow
07-07-2017 5:10 PM
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That's the million dollar question...and it has been since some time last year !
Re: webmail is sooooooooo slooooooow
08-07-2017 10:48 AM
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@SGTE wrote:
I too can't send my emails - what IS the issue?
I suspect that was a distinctly different issue. There was another thread running on this matter - https://community.plus.net/t5/Email/Cannot-Send-Emails-Via-Mail-Client-Now/m-p/1455565#M20177 - where a good number of users reported issues with various email clients implying that the issue was wider than the known webmail challenges.
As SU escalation has been raised on the SMTP issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: webmail is sooooooooo slooooooow
08-07-2017 2:57 PM
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It's been pretty slow during the week as usual - but today (Saturday) at 14.50 it's running beautifully! Why can't it be like this all the time (rhetorical question...)
Re: webmail is sooooooooo slooooooow
11-07-2017 4:42 PM
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How has it been this afternoon?
Ex-Broadband Service Manager
Re: webmail is sooooooooo slooooooow
11-07-2017 5:54 PM
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At present it seems pretty good for me. Thanks.
Re: webmail is sooooooooo slooooooow
11-07-2017 8:11 PM
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@Kelly Much better today, Kelly.
Re: webmail is sooooooooo slooooooow
12-07-2017 10:57 AM
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Well Webmail for me is sucking this morning. Sitting here watching a spinning circle while waiting for my inbox to load, then when I go to delete something it is randomly either quite fast or very slow (occasionally ending with a server error - and as I write this I just got a "too many connections" error).
Re: webmail is sooooooooo slooooooow
12-07-2017 1:09 PM
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@Steve76 can you PM me your username?
Ex-Broadband Service Manager
Re: webmail is sooooooooo slooooooow
13-07-2017 10:40 AM
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Hey all,
Performance seems good again today. Can you let us know if you see anything odd or intermittent in performance. (i.e. the sorts of things Steve76 was reporting)
Ex-Broadband Service Manager
Re: webmail is sooooooooo slooooooow
13-07-2017 11:02 AM - edited 13-07-2017 11:05 AM
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10 seconds to load a 553 message inbox.
15 seconds to refresh the inbox.
4 seconds to do a subsequent refresh.
Looking very usable today.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: webmail is sooooooooo slooooooow
13-07-2017 11:09 AM
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@Kelly Working as it should. No lag or error messages so far.
Long may it last but I, for one, would really like to know what has caused these issues to last for so long and whether those issues have now been corrected because every time I use Webmail it is always with anticipation as to whether it is going to work.
Re: webmail is sooooooooo slooooooow
13-07-2017 3:17 PM - edited 13-07-2017 3:19 PM
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Yes it was a bit better yesterday! BUT today back to square one sadly...half an hour to read two emails!!
Re: webmail is sooooooooo slooooooow
13-07-2017 3:21 PM
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Yeah! Has it improved again now? There was definitely a blip between 2:15 and 3:00ish.
Ex-Broadband Service Manager
Re: webmail is sooooooooo slooooooow
13-07-2017 3:44 PM
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I refuse to comment on the grounds it will likely have changed next week if it goes to form 😞
.........................proud" say Pnet.
Re: webmail is sooooooooo slooooooow
13-07-2017 4:30 PM
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Does it still have that crazy small 100MB mailbox size limit from the dark ages?? I also find the 7MB attachment limit very erm... limiting!!
Any plans of it coming in to the modern age?
I really don't want to have to have say a gmail account 'fronting' or 'backing' the account.
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