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Problems with Webmail

Community Veteran
Posts: 1,375
Thanks: 33
Registered: ‎07-03-2008

Re: Problems with Webmail

@Kelly

I do not know how you can push a button and speed up loading for one lucky customer. I generally do emails very early in the morning to get anything like a decent service, which is a bit tiring for a VOAP !! How many years for solution? I may not benefit then?Huh

carterwillow
Hooked
Posts: 5
Registered: ‎13-06-2017

Re: Problems with Webmail

If it's any consolation I spoke too soon. My emails loaded lovely this morning but since then I haven't been to load them again. I can't believe a large company like this can treat it's customers so poorly 😦😦😦
AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: ‎16-11-2016

Re: Problems with Webmail

That's just normal service for me. I get emails when I arrive at work about 6.30 in the morning. Any time after about 8 o'clock and it's very hit and miss and always VERY slow and tedious and often I have to wait until next morning for anything but "Service Unavailable".

Community Gaffer
Community Gaffer
Posts: 5,375
Thanks: 708
Fixes: 6
Registered: ‎04-04-2007

Re: Problems with Webmail

Hi all,

 

Just a quick check in, how has the performance been so far this week for you?   

 

(We've graphs etc which give us a view, but I want to just sample how you've experienced it)

Kelly Dorset
Broadband Service Manager
Moderator
Moderator
Posts: 28,335
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Registered: ‎14-04-2007

Re: Problems with Webmail

Very lively for me at the moment.

Customer and Forum Moderator. Windows 10 Firefox 69.0 (64-bit)

Life is tough enough without adding Linux into the mix.
bazzer
Pro
Posts: 301
Thanks: 144
Registered: ‎10-12-2010

Re: Problems with Webmail

@Kelly I have noticed a massive improvement over the last few weeks. Hoping that whatever the issue was is now resolved.

 

drj
Aspiring Pro
Posts: 1,115
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Problems with Webmail

Still slow for me - should be reasonably snappy at 21.50 but it's just taken 22 seconds to open my Deleted Items folder in webmail

Richard-261
Grafter
Posts: 30
Thanks: 4
Registered: ‎03-01-2017

Re: Problems with Webmail

It seems pretty good for me too. I haven't done any 'hair tearing' for a couple of weeks.

Richard

2 strokes good - 4 strokes bad : George Orwell.
davidwd
Newbie
Posts: 11
Thanks: 1
Registered: ‎13-04-2012

Re: Problems with Webmail

I have a small observation which may be of help.

 

Since reducing the number of emails in my Inbox from 460 down to approximately 50 to 60 I appear to have gained a lot faster in accessing my webmail.

 

I have moved the emails to various sub-folders using an IMAP email client (Outlook in this particular case).

VileReynard
Champion
Posts: 11,800
Thanks: 438
Fixes: 16
Registered: ‎01-09-2007

Re: Problems with Webmail

I expect Plusnet noticed their mailserver couldn't cope with moderate sized in-boxes, some time ago.

So their response was to bluster and claim there was no error present.

Typical PR "solution".

"In The Beginning Was The Word, And The Word Was Aardvark."

Community Gaffer
Community Gaffer
Posts: 5,375
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Registered: ‎04-04-2007

Re: Problems with Webmail


@bazzer wrote:

@Kelly I have noticed a massive improvement over the last few weeks. Hoping that whatever the issue was is now resolved.


As @davidwd pointed out, the smaller your inbox the less likely you are to run into problems.  This mostly true based on the issues we've been working on.

With that in mind, have you specifically done anything to reduce your inbox (deleting or moving email around) which may have inadvertently helped, or is your inbox about the same (meaning it's general performance which has improved)

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,375
Thanks: 708
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Registered: ‎04-04-2007

Re: Problems with Webmail


@drj wrote:

Still slow for me - should be reasonably snappy at 21.50 but it's just taken 22 seconds to open my Deleted Items folder in webmail


Is it all interactions that are slow for you? Or just some (like opening deleted items).  Thanks.

Kelly Dorset
Broadband Service Manager
Highlighted
drj
Aspiring Pro
Posts: 1,115
Thanks: 45
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Registered: ‎30-03-2011

Re: Problems with Webmail

Well for example I've just tried selecting 4 emails in my Inbox and hit Delete - I was then waiting over 30 seconds.

Twice in the last 5 minutes I've had a Server Error message.

 

However both my Deleted Items folders opened within 3 seconds on a test just just now. And a test deleted of nine selected went within two seconds.

I then hit "Inbox" - counted to 60 - and went away to get a drink - it had appeared when I got back!

 

W10CU - FF54.0 - i5 HP computer

Moderator
Moderator
Posts: 28,335
Thanks: 2,408
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Registered: ‎14-04-2007

Re: Problems with Webmail

As a result of my Outlook configuration my Webmail Inbox is consistently around the 600 messages mark.

Webmail performance has in the past been very poor.

However currently it is performing well for me.

Customer and Forum Moderator. Windows 10 Firefox 69.0 (64-bit)

Life is tough enough without adding Linux into the mix.
Community Gaffer
Community Gaffer
Posts: 5,375
Thanks: 708
Fixes: 6
Registered: ‎04-04-2007

Re: Problems with Webmail


@drj wrote:

Well for example I've just tried selecting 4 emails in my Inbox and hit Delete - I was then waiting over 30 seconds.

Twice in the last 5 minutes I've had a Server Error message.

I'll take a deeper look at your account and see if there is anything unusual going on there.

Kelly Dorset
Broadband Service Manager