Problems with Webmail
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Problems with Webmail
Re: Problems with Webmail
25-05-2017 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I really don't want to tempt fate but as per @Richard-261 I have seen a marked improvement in service in Webmail this week.
Re: Problems with Webmail
25-05-2017 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please let us know on here if you see anything wrong.
Ex-Broadband Service Manager
Re: Problems with Webmail
25-05-2017 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved again so spent last 3 weeks trying to use web mail for the use its intended for, where you cannot install a standalone client as the pc/terminal is locked down eg job center and libraries. What should take 5minutes to check ends up over an hour of F5ing as it constantly fails to retrieve anything.
Re: Problems with Webmail
25-05-2017 5:26 PM - edited 25-05-2017 5:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey guys.
We've created a short list of questions for anyone continuing to experience problems webmail.
This should help us with our investigations.
- How are you trying to obtain your email?
a. Webmail
b. IMAP
c. POP3
- If you've answered IMAP or POP3 to the above question, which mail client are you using?
a. Outlook
b. Thunderbird
c. Other
- What device are you using?
a. Phone
b. Tablet
c. PC/Laptop
- How many devices are you trying on? for example, if it's slow to load on a mobile device, do they you then try to access email through a PC/Laptop at the same time?
5. Are you using your Plusnet connection, or is a 3G/4G connection?
6. Is this browser specific, or does it happen with every browser you try?
7. When did you start to see this issue?
Thanks, much appreciated.
Re: Problems with Webmail
25-05-2017 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Webmail using crippled stations in job centers/libraries, usually using firefox/chrome
Webmail again at home, testing just now that I have a connection using Waterfox v53 on a laptop. Still stuck on loading after 5 minutes waiting
vs Using pop3 I rarely have issues using the stand alone opera email client
Re: Problems with Webmail
25-05-2017 9:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent and relevant sig.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Problems with Webmail
25-05-2017 9:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- How are you trying to obtain your email?
a. Webmail
b. IMAP
c. POP3
I usually use Webmail at home since it's very nice and simple to use - far nicer than either Gmail or Yahoo Mail. I occasionally download via IMAP to Outlook Express for subsequent archiving (back up to Google cloud) and I occasionally send via Outlook Express.
I use Webmail on my laptop when travelling.
I use Webmail at work since we don't have the ability to use an email client.
I use the native email apps on my Windows Phone and my Samsung Android phone.
- If you've answered IMAP or POP3 to the above question, which mail client are you using?
a. Outlook
b. Thunderbird
c. Other
As noted above
- What device are you using?
a. Phone
b. Tablet
c. PC/Laptop
I use four PC's - XP and W10CU at home, W10AU laptop and W10CU at work.
I use a Nokia 920 phone and have just started using a Samsung S8
- How many devices are you trying on? for example, if it's slow to load on a mobile device, do they you then try to access email through a PC/Laptop at the same time?
On my Windows Phone it's almost always appeared normal and accessing emails has been no problem at all - I once had an error message. I'm not sure whether syncing has been delayed.
It's on my PCs that the slowness using webmail is experienced.
5. Are you using your Plusnet connection, or is a 3G/4G connection?
My home PCs use my (pretty slow) PlusNet connection - c4Mbps - either wired (XP) or wifi (other two)
My work PC is using Virgin Fibre - c100Mbps - wired. There is not much perceivable speed difference to my home connection
My phones are using wifi or 3G/4G (the latter on the Samsung only and then only occasionally seen).
6. Is this browser specific, or does it happen with every browser you try?
There seems to be no difference between using Firefox or Chrome at home or Firefox, Chrome or IE11 at work. If it's slow on one it'll be slow on another.
7. When did you start to see this issue?
I can't remember - it was at least a year ago I'd think.
The main problem appears to be the Inbox - I can often get into other folders when I can't get the Inbox to load. I do need to weed it out (i.e. archive it) - there's 610 emails in there at present.
I regularly clear out both Deleted Items folders - there are two owing apparently to a quirk in the way the Windows Phone connects.
It's working fine at present...
Re: Problems with Webmail
25-05-2017 11:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf if somebody replies with Outlook it may be worth while having a look at The many faces of Microsoft Outlook
Re: Problems with Webmail
30-05-2017 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI all.
We may have had some slow patches over the long weekend looking at our monitoring. What was the experience like for you lot? Did you notice anything?
Ex-Broadband Service Manager
Re: Problems with Webmail
30-05-2017 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
On Saturday I noticed it was a bit slow for a while. If I remember correctly it was around 12ish but it did start working at a decent speed soon after. Otherwise it has been quite responsive for me.
Re: Problems with Webmail
30-05-2017 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This morning, using Windows mail, I got several gmail emails in a flash, whilst Pnet emails took about a minute, very slow in comparison. I have not seen the 'do you want to wait' notice recently. That was a few weeks ago and days went by with nothing.
.........................proud" say Pnet.
Re: Problems with Webmail
30-05-2017 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Kelly Nothing of note for me during the weekend, certainly not as previously experienced.
Today is a little slower and I've had a couple of "Server Error" type messages but they have been brief and a further click on the email loads the message.
Over the last 10 days there has been a huge increase in the performance. Long may it last.
Re: Problems with Webmail
30-05-2017 5:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I rarely have problems at a weekend - it's usually business hours and into the early evening that it's unresponsive.
Re: Problems with Webmail
30-05-2017 5:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For example it's now 17.56 on Tuesday and it's just taken about 32 seconds to delete an email from the reading pane in webmail.
Re: Problems with Webmail
01-06-2017 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @drj. That matches with our monitoring right now.
Ex-Broadband Service Manager
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page