cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with Webmail

Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Problems with Webmail

For me they have extracted digit from their posterior and I can get emails down, but soooooooooooooooo slooooooooooooow.

Perhaps that add should say "cheap and unreliable"

Whatever happens always remember "We will do you
.........................proud" say Pnet.
sekonz
Grafter
Posts: 47
Thanks: 1
Registered: 06-11-2007

Re: Problems with Webmail

yup back to not working...

 

It had been ok since new skin etc....slow but i was getting mail....

 

Now not working again....

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Problems with Webmail

Yup i just got the Service Unavailable Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
AmigaMan
Rising Star
Posts: 62
Thanks: 16
Registered: 16-11-2016

Re: Problems with Webmail

Same here. I managed to see emails at 6.15 this morning and delete a few and view some. It was sloooooow but working. Now it's back to Service Unavailable. It's fun isn't it!?

Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Problems with Webmail

"We'll do you proud"

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

I was on at 5am and it was a normal reasonably fast service but again at 3.30pm was non-existent which proves they cant manage the volume when busy but they don't seem to be doing anything about it do they think we will all go away eventually..

I was holiday in Tenerife and thought I would try and connect to e mail but I wasted an hour every day trying to connect but couldn't I now have been trying since about 3.30 and connected a couple of brief times but as soon as you try to read an e mail or move it you lose your connection again it is driving me mad and I cant wait to move away from this c**p as soon as I find a good e mail server any suggestions would be good.

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

This thread started in October 2016  FIVE MONTHS AGO and its worse now than it was then so how exactly are Plusnet helping us

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

By the way thanks PN for telling me to reduce my files WELL I WOULD IF I COULD.................

Community Veteran
Posts: 4,868
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Problems with Webmail

I generally use email client software rather than webmail and, it seems, thank heavens for that.  Plusnet used to be a good and competent company but now it seems they spend so much of their money on advertising the fact that they are a good and competent company that there is none left over to actually be so.

 

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

Unfortunately I am not that well educated on the workings of e mail etc just what you learn while on line and I have a domain name that I use for work which seemed a good idea at the time paying PN for the privelage now I am concerned that if I lose this it will give me more headaches in telling everyone and his dog my e mails have changed I suppose that's the only reason I have stuck with them so long  Who needs this I have been trying to read my e mails since 8.30 and it just keeps spinning away it tells me I have 163 e mails but wont let me see any of them, in this day and age this is a disgusting way to treat customers.

Highlighted
VileReynard
Seasoned Pro
Posts: 10,979
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: Problems with Webmail

If you have a domain name you could transfer it to a cheaper place.

You would need to pay for some hosting, but the whole thing could be set-up fairly cheaply.

Can I suggest a possible way of looking at your emails?

Set-up a mail forwarding rule to a gmail account - I don't know if it would work under the present failed system, but it has worked for me when when webmail was actually working.

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

Just found out something rather odd from on line tech help It appears because I have a domain name they cant help me and referred me to the Domain help who will get back to me in 48 Hours not greatly helpful when you are desperate to read your e mails But it appears if you have a domain name I am on a different server Why I don't know but that is what they told me No one has told me this before but today is particularly bad 3 hours and counting at the moment....

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

Sorry to sound dumb but how do I set up a mail forwarding rule I was looking at settings but there doesn't seem to be anything in there I am a little stupid where this is concerned I am afraid...

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Problems with Webmail


Fantasticfourum wrote:

It appears because I have a domain name they cant help me and referred me to the Domain help

Having a domain on your account has no bearing on the current poor webmail performance and the advice should have been the same for anyone else experiencing slow downs and/or intermittent performance with webmail.

I'm sorry to say it sounds like you've been misadvised.

 

Unfortunately there's little advice we can really give regarding webmail at the moment if you're experiencing the performance problems being discussed in this thread. The best advice I can give at the moment would be to try setting up an email client.

Information on how to set up an email client can be found here: https://community.plus.net/t5/Email/How-to-get-your-e-mails-through-a-e-mail-client/td-p/1390685

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: 01-08-2007

Re: Problems with Webmail

I did think that was very odd, I wonder who is supposed to ring me in 48 hours then ? It was on line chat I don't want to give her name out but not very helpful it appears. To be honest I usually get my e mails after many attempts and about 20 minutes but today there is no budging them My e mail counter is going up which is weird so they are getting through somewhere they just wont appear on my screen. its coming up to 4 hours now... I am going to try an e mail client thing and see what happens but I don't suppose I will see the 197 e mails locked in at the moment.