Problems with Webmail
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- Re: Problems with Webmail
Re: Problems with Webmail
06-03-2017 9:00 PM
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I took the plunge to get my own domain for email about 6 years ago during an earlier period of mail instability and have progressively been moving my contacts across since then. Initially a slow process, but with this new set of problems I've been more aggressive. Now down to around 5 (inc Plusnet). Sub accounts closed down and shortly to put an auto-forward on postmaster@..... to catch the stragglers. It's now just too unreliable.
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problems with Webmail
06-03-2017 9:56 PM
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Here's a new one. I'm currently operating two computers side by side as I'm gradually moving from one to the other.
I've just had two "timeouts" on webmail on the XP machine running up-to-date Firefox - but when I tried on my W10 machine it's working fine.
What would cause the difference - the XP one was working fine earlier...
Re: Problems with Webmail
07-03-2017 12:51 AM
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This is a stab in the dark so I might be wrong but since Windows XP is no longer supported by Microsoft it could be that the operating system is now lacking in important features or updates which Windows 10 has.
I noticed that I got regular time outs in webmail running Windows 7 but it doesn't happen in Windows 10 for some reason. Probably it's just better equipped at dealing with these kind of issues.
Re: Problems with Webmail
07-03-2017 8:50 AM
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The XP v W10 is most likely a red herring. I assume there are multiple servers and it depends which server you connect to.I have W10 on both my home and work machines and webmail is dire on both most of the time with odd times when it works but very slowly. I tried setting up access on my iPad but that is even worse, I can rarely get to the inbox, it usually says it cannot connect to the server.
Re: Problems with Webmail
07-03-2017 9:08 AM
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@cassuki wrote:
I assume there are multiple servers
Correct:
C:\Users\John>nslookup webmail.plus.net Server: dns2.aa.net.uk Address: 217.169.20.21 Non-authoritative answer: Name: webmail.plus.net Addresses: 212.159.9.164 212.159.8.164
Not only are there multiple servers but they are on two different sites.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problems with Webmail
07-03-2017 9:09 AM
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The notifications people are mentioning regarding this are likely just more noticeable now as they weren't sent out as often as they should have been in the past, whereas they are now automated and include more useful information regarding the current usage of each mailbox connected to the account.
I don't think it is a question of them not being sent out as often as they should in the past. I have had them in the past but since this issue started they have become more frequent because I often can't get in to clear out emails and when I do it takes so long to clear them. Over a 3 week period, I estimated that I spent somewhere in the region of 21 hours trying to clear out unwanted emails to get back under the 1Gb. When I managed to get in and delete a significant number, I usually then found that I couldn't empty the deleted items folder because it kept disconnecting and I'd spend half an hour or so just trying to get back in to empty it.
I had a particular problem with this before Christmas having been in hospital and not able to use my PC and I asked for the threatened archiving and deletion to be postponed. The response was that it wasn't possible to do this because it was an automated process. I was not impressed with this answer. Automated processes can be switched off or amended. The real issue was simply that they weren't prepared to help. Given the ongoing issues and the lack of progress, I think this attitude stinks and shows a total lack of respect for customers.
I also don't understand the attitude that the 1Gb limit is fixed for everyone and you can't pay to have a larger limit. That in itself is losing them custom. I know someone who was going to open a business account but didn't when they found out about this limit. With hindsight that particular customer was lucky they didn't sign up.
Re: Problems with Webmail
07-03-2017 9:46 AM
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i haven't seen this for a few weeks
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Problems with Webmail
07-03-2017 3:25 PM - edited 07-03-2017 3:57 PM
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Hi All,
I wanted to make you aware that webmail will be unavailable on Thursday morning between around 6am and 9am, whilst it's unavailable we will be updating the Roundcube software to a new version. This new version does not have a calendar function and all customers that use this functionality have been contacted separately.
Just to be clear and manage expectations, this maintenance will not fix the issues we're having with mail and is just one part of our plans to improve mail performance.
If any of you experience anything unusual after this window please let us know.
Thanks
Edit* added name of software being upgraded
Re: Problems with Webmail
07-03-2017 3:30 PM
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Re: Problems with Webmail
07-03-2017 3:56 PM
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@maranello Squirrelmail is not being touched, we're updating Roundcube to a new version.
Re: Problems with Webmail
07-03-2017 5:40 PM
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Is it Thursday already ?
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Problems with Webmail
07-03-2017 5:57 PM
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Rather than announcing the days webmail won't be working it would probably be more helpful to announce the days it will be working!
Re: Problems with Webmail
07-03-2017 7:27 PM
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It looks like PlusNet have swapped the leads round again and it's my turn for poor service. I've been unable to access Webmail since 6.20 this morning!
Re: Problems with Webmail
07-03-2017 7:40 PM
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You must have missed your download slot
Re: Problems with Webmail
08-03-2017 9:03 AM
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@bazzer wrote:
............. it would probably be more helpful to announce the days it will be working!
But then the posts would be even less frequent?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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