Problems with Webmail
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- Re: Problems with Webmail
Re: Problems with Webmail
01-02-2017 1:43 PM
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Re: Problems with Webmail
02-02-2017 4:02 PM
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As I have had 1200+ emails from Plusnet notifying me that some one has posted to 'Problems with Webmail', or to the previous thread 'Webmail - Extremely Slow', this probably does not help the speed of the webmail system, for me or for Plusnet, and I would like to know how to turn off these notifications. 'Forum Settings' has been mentioned - where's that to be found? Thanks for any guidance, anyone.
Re: Problems with Webmail
02-02-2017 4:09 PM
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Hi @vanessen,
If you'd like to stop the emails coming from this particular thread you can unsubscribe by clicking on the 'thread options' menu at the top of the page and clicking the 'unsubscribe' option. That will stop emails coming from any replies posted on this thread.
You can review all your email subscriptions on the Community via this page:
https://community.plus.net/t5/user/myprofilepage/tab/user-subscriptions
To turn off all email notifications completely or adjust them to behave differently, you can change those settings here:
https://community.plus.net/t5/user/myprofilepage/tab/user-subscriptions:notification-settings
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Problems with Webmail
02-02-2017 4:18 PM
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jaread33:
Thanks - just what I needed. I somewhat overstated the number of notifications I've had - nearer 1100 than 1200 in fact. Two very big threads with many subscribers, most of whom probably have the default settings - ie notifications of every post. Self-worsening problem?
Re: Problems with Webmail
02-02-2017 7:43 PM
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@jaread83 I'm still getting multiple emails for this thread - see below
https://community.plus.net/t5/Everything-else/Forum-email-notifications/td-p/1410675
Re: Problems with Webmail
03-02-2017 9:44 PM
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Webmail positively racy this evening. Have managed to delete 1000's of old emails in the kids accounts that PN have been hassling me about. Also been offered a pretty decent retention deal. Maybe I'll stay
Re: Problems with Webmail
03-02-2017 10:39 PM
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webmail for was pants was awaiting a important Email i kept getting timed out error while trying to load it
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Re: Problems with Webmail
05-02-2017 8:56 AM
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Very good service this morning.
I've just been sent a load of mails that I deleted last week. So I've had to delete tham all over again.
Never got a phone call as promised. Instead I was sent a mail saying that there is no problem at all and it must be my fault. They asked for a response. They got one!
Re: Problems with Webmail
06-02-2017 1:16 PM
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Sunday (yesterday), emails service right up to top hole. I was able to clear up a lot of junk without any delays at all !!!!
Today things have gone back to normal sadly. This seems to validate a theory that the current hardware is just vastly overloaded and needs replacement with faster kit with a large amount of spare room. I guess that BT will not let PN have the investment to do the job properly, hoping that the loss of a few thousand users will allow the those left to be served by the existing kit with a adequate performance ????
Re: Problems with Webmail
06-02-2017 5:38 PM
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I am about to depart for some weeks abroad and dread trying to keep up with emails though my Plusnet webmail account. I can only hope that with the time difference, I can get on in the very early morning (UK time) when there is some chance of success. Another problem is the complete absence of any variant of Squirrelmail or Roundcube (ie the normal or 'Advanced' webmails), which would help to read and deal with the emails on a phone or small tablet. Roundcube itself apparently has developed 'skins' for mobile use but nothing seems to be available for us Plusnet Webmail users - or am I wrong?
Re: Problems with Webmail
06-02-2017 6:31 PM
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Why not set up (before you travel) and use the native email app on your phone/tablet?
What make and model of these will you be using?
Re: Problems with Webmail
07-02-2017 3:32 PM
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David:
Thanks very much for your clue that there is a solution. The answer to your first question is, because I don't know what a 'native email app' is. For your second question, between us, Samsung Galaxy y (variant of Galaxy mini), Samsung Galaxy Core Prime, iPhone 4 and iPhone 5. I very much look forward to hearing more.
Re: Problems with Webmail
07-02-2017 3:40 PM
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Hi @vanessen
The native email app is just the email application that is installed on your phone as a standard way to send and receive emails. For iPhone its simply called 'Mail', I think its called 'Email' on the Samsung devices.
We have an archive of how to set up Android and iOS devices on the following links:
https://www.plus.net/help/archive/email/android-setup/
https://www.plus.net/help/archive/email/ios-setup/
Please be aware that these are archived guides and may not be entirely accurate as software has been updated since these were created. At least in the guides it gives you the important info you need.
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Re: Problems with Webmail
07-02-2017 6:03 PM
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Re: Problems with Webmail
07-02-2017 6:20 PM
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Quick answer to your question about IMAP/POP. IMAP leaves emails on the server (until you delete them). POP downloads and removes them on access. So you need IMAP which behaves exactly the same as webmail.
-----------------------
To get started I suggest trying to set up mail on an iPhone.
The guide for ios-setup linked by @jaread83 above is a good starting point. As Jack mentioned the process shown needs slight adaptation.
After tapping Settings and Mail (shorter name now) you need to tap Accounts (top right) to get the accounts list displaying "Add Account". Tap Other and continue as described. Leave the selection as IMAP.
When you get to the Outgoing Mail Server section make sure you fill in the same name and password as for incoming.
After tapping Next at the end of Step 5 it goes into a verifying state which might take a couple of minutes before the first SSL message appears. This relates to the incoming server (though you aren't told that) and you need to tap Yes. Wait again and do the same for the Outging server.
After tapping Save as instructed the account will be set up. However to get Drafts, Sent and Deleted to work the same as webmail a small revision is needed.
In Settings-> Mail-> Accounts again, tap the account in the list, then Tap Account at the top to get a pop-up.
Scroll down and tap Advanced at the bottom
In Mailbox Behaviours tap Drafts, Sent and Deleted in turn and select Drafts, Sent and Trash in the Server section.
Tap <Account to go back, then Done and exit.
To try Mail tap the Mail icon (on the Home screens).
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