@HarryB
Hi there. I presume you are either a paid employee of PN or are unhealthily close to them in some way. I'll have to tread carefully.
You state that Service Status reports indicate that steps have been taken to correct the faults and there are now imporvements to be seen. Really? Where? My service is getting worse by the day. Just after Xmas there was a full days outage and I was told this was because the problems were being fixed. Lies. Sorry that's the only word I can think of. That word comes to mind a lot with PN.
The problems are increasing with more and more time being needed to get into Webmail, on an increasing frequency. This always seem to be worse in an afternoon. Why? This is when the volume is greatest. It doesn't take a rocket scientist to work out that the infrastructure cannot cope. It doesn't matter what changes have been made; they have failed. The reluctance to adequately rectify this ongoing, and well known, problem must be due to a management decision. A simple one that. Don't spend the money. Keep the profits up. Keep the dividends up. Corporate greed at it's best, or should that be worst?
I'm sorry but I haven't yet found these Service Staus reports, so I can't comment too fully on them. I only found this site on Saturday, but before then had resorted to ringing the laughingly entitled "Helpline". I have spoken to a variety of "helpers" who all tell me that there are no ongoing problems that they are aware of. They have apparently had no notifications of any problems, and as far as they are all aware the system is working normally. This means that either they cannot see the Service Status reports or know that the information in there is a load of [-Censored-]. Should I use the word "Lies" again?
There is also a statement that e-mail is a free add on to the service so we should be lucky that we are given it, and can make no complaint about it. Really? I'm incredulous at the attitude of PN. Can you honestly say that anyone would have signed up if the initial position was that you can have all facilities but go elsewhere for your e-mail provision? You know, I know and everyone else knows that wouldn't wash. It may be that legally and in the small print that is the position. We also know that when companies start quoting small print in response to a problem this means two things:-
1) They know about the problem and can't be bothered to fix it.
2) They couldn't care less about the customers so long as they keep on paying.
So now we come to today's events. You may recall that in my conversation with the aforementioned Helpdesk on Friday I was told that my problem would be passed to the technical guys. They work all weekend and would fix the problem for me, or so I was told. It was also agreed that one of these wonderful engineers would ring me today to confirm that everything had been fixed. Guess what? NO, you don't need to guess because you know. The problem isn't fixed and nobody has rung me. I waited in all day for a call that never came. I think I'll use PN's favourite word again - Lies.
I really don't see how anyone can defend what is going on.The problem is getting worse all the time and the men in suits can't or won't get to grips with it.
What really disappoints me is the posts from potential new guys wanting to bring their e-mail system onto PN, and nobody has the courtesy to tell them that there are big problems. Suck them in guys. Get the money. Sod the service. Very sad.
Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.
