Problems with Webmail

[#1]

Thanks for this Strat....very much appreciated.

I'm keeping everything crossed now !

[#2]

Really need to get this sorted as I have had no email service since yesterday evening. Appreciate system maintenance is required from time to time but this year I have experienced  numerous problems following behind the scenes updates.During the summer  my IP address was changed which left me with a bad broadband connection for the best part of a week before it was eventually resolved. Been with Plusnet for many years without any problems until this year.

[#3]

This was posted in 2007 ,,,,•a next-generation email platform with new features, enhanced Webmail, and vastly improved service performance and resilience. 

from this post http://forums.thinkbroadband.com/plusnet/4518007-why-i-have-left-plusnet.html?fpart=2#Post4518317

[#4]

Moderator's note by Mike (Mav)

Duplicate post removed.

[#5]

Several times this morning I’ve tired to log into webmail (squirrel mail) but all I get is what you see in this image!

Which of course is nothing, is this just happening to me?

[#6]

Oh dear. My hopes of improvement are dashed... [again]

Using it this morning and I find the same issues:

Long waits for page to reload  - constant spinning wheel of boredom

"Server Error"

At least I haven't had a "Service Unavailable" yet  

This is not a free service. I pay for it [and have paid for 12 years] as part of my premium broadband subscription. The quality of the Plusnet webmail program is appalling and has been for months - worse than the old system now,

The advice to use an email client is not helpful - I need to access my email on a variety of different devices and platforms and webmail should be the ideal/easy answer, not a constant throbbing headache of frustration.

I can't see why this can't be sorted or a decent new solution implemented. 1&1 have a great webmail platform for example - fast and flexible and easy to use with lots of options including proper HTML formatting. If they were a broadband provider I'd be off like a shot.

Come on Plusnet! I and everybody else deserve a better service.

[#7]

Same old same old this morning.

Webmail and Squirrel Mail completely blank.

Plusnet apologise for the 'inconvenience'. How I hate that word. I suggest they link to a thesaurus and expand their vocabulary - 'annoyance', 'frustration', 'distress', etc, and show some human understanding for once.

[#8]

@ClashingTitans - Are you seeing the same as the above image?

Edit:- Now the bloody login page is blank FFS!

[#9]

Yet again frustration and disappointment.

I can now get in to webmail but - emails don't load

                                                  - tried drafting an email, drafts won't save

                                                  - tried sending the drafted email, email won't send from drafts

So my webmail continues to be unusable...as it has been since Monday.

[#10]

no improvement for me this morning, this is a big problem because it is the only way in which I check to see if messages have been marked and held as SPAM which should not be.

[#11]

...and now, things have taken a turn for the worse!

When the page eventually loads, the inbox shows no emails and says "mailbox is empty"

Grrr...

[#12]

It appears some of you are experiencing new problems which several others have been having for weeks me included the Mailbox Empty thing I reported on here ages ago but at least I could eventually read my e mails now it is no more  than a damn JOKE Even BT has a far better mail service but as people are trying to contact me on PN then its a bit difficult to respond using my BT account. A side issue that has really annoyed me for a while is that when you type in a e mail address every e mail server in the world will show all e mails with that address to save you having to look it up Not plusnet you get obscure addresses that you hardly use maybe this was a sign that things were coming off the tracks now we are in a Train crash as they said they knew the problem and would deal with it last night is this so Unprofessional or what !!!!

[#13]

Just in case nobody at Plusnet has noticed, I see that since 2010 there are 71 pages of TOPICS on the subject of PN Webmail  - many, many of the them relating to the pathetic state of the mail service. I see that a moderator has just locked the one on which I was posting. That should fix it!

[#14]

Just tried on line support forget it !!  also rang Customer support at least a thirty minute wait so these problems are widespread I wonder if PN will get any awards this year for customer support I have said this before they have just got too big for their boots when they were a much smaller outfit it was the best service around now they have been having a strong advert campaign for a good while they have outgrown themselves They should have improved the infrastructure before taking on so many new customers.

[#15]

 Apparently, other "branded" email services provided by PlusNet, including Waitrose and John Lewis, are also now affected. This just keeps getting worse and worse ....